Learning Delivery Approaches

 

We understand that learning is not one-size-fits-all.

Our development programs use a variety of learning delivery approaches to help employees obtain the knowledge, skills, and abilities needed to achieve their immediate and long-term career goals. By having multiple learning approaches to choose from, an employee can design a curated learning action plan that takes into account the employee’s specific development need, preferred learning style, workload, and availability.

CLASSROOM LEARNING

In-person courses and workshops taught in group settings with other learners

E-LEARNING

Self-paced, on-demand courses accessed online

SOCIAL LEARNING

Formal and informal opportunities to connect with mentors, coaches, subject matter experts, and other learners (e.g., mentoring, job shadowing, brown bag lunches)

Our development programs and plans can be customized to utilize one or a blend of these delivery approaches to provide optimal learning experiences for individual employees or employee groups.

TRAINING CATALOG

Cash and Cash Equivalents Fraud Workshop

County executives, managers and supervisors are assisted in clarifying their roles, rights, and responsibilities under Civil Rights workplace laws. Primary legal concepts such as disparate treatment, adverse impact, and reasonable accommodation are reviewed and discussed, along with specific types of discrimination and strategies for prevention

Examination Analyst Training – BASIC COURSE

Designed to provide central and Line department examination analysts with the basic knowledge and skills to develop and implement County Civil Service examinations.

Fraud Awareness and Prevention

Intended for all County managers and supervisors who are responsible for overseeing the work of County employees, procedures, and processes.

Math Program

Designed to aid in developing or refreshing basic math skills.

Mathematics 1—Reviews the four basic operations and then covers approximation, order of operations, fractions, decimals and ratios and percentages.

Mathematics 2– Includes Probability and Averages, Graphs and Charts, Intro toGeometry, Negative Numbers and Intro to Algebra.

Orientation to Basic Principles of County Contracting Workshop

Targeted for Program Managers and line staff responsible for contract development, solicitation, negotiations, administration, monitoring, or compliance.

Staff Assistant Program

Five modules designed to help qualified employees develop key skills and competencies for successful performance in higher-level staff positions.

Module 1 – Interpersonal Relations and Supervisory Skills—Identifies personal strengths and weaknesses as a supervisor, applying the process of communication; understanding and applying coaching skills; defining and measuring worker excellence; applying steps in effective coaching and turning a collection of people into a team; and understanding decision making tendencies; styles, and mistakes.

Module 2 – Problem Solving Through Thinking Critically—Teaches principles and practice of critical thinking.

Module 3 – Written and Oral Business Communications—Teaches business communications including writing effective memos and letters, writing clear and appropriate policies and procedures, writing reports, and delivering effective oral communications.

Module 4 – Introduction to Statistics and Quantitative Analysis—Discusses measuring such things as characteristics and attitudes, making sense of data; assessing validity of data; rules of probability and comparing and contrasting variables; and exploring and summarizing such information.

Module 5 – Intermediate Statistics and Data Interpretation—Introduces students to more advanced techniques of statistical and quantitative analysis and is designed to aid in developing the necessary competencies to perform effectively as a Staff Assistant.

Writing Program

Designed to aid in developing or refreshing writing skills.

Basic Writing I—Basic grammatical concepts, intro to the writing of paragraphs and the topic sentence.

Basic Writing II—Learn how to write paragraphs having coherence and continuity, and how to solve problems of form, organization, variety and creativity.

Basic Writing III—Covers short composition, including title and thesis statement, organizing and developing discussion paragraphs, and writing an effective introduction and conclusion.

Business Writing I—Reviews basic English grammar and usage, and then introduces the particular importance and problems of business writing.

Business Writing II—Covers effective writing of business procedures, business letters, memos, proposals and grants.

Business Writing III—Focuses on effective business report-writing, email-writing and business presentations.

COMPLIANCE

Employment Guidelines for Reasonable Accommodation — The Interactive Process

Classroom

This class communicates and demonstrates the knowledge necessary for managers and supervisors to identify and respond to an employee’s need for reasonable accommodation due to a temporary or long-term disability.  It provides an overview of state and federal disability laws, legal compliance requirements, the disability accommodation process, and recommendations for effective communication with employees and designated County personnel who are responsible for initiating the Interactive Process.

SKILL BUILDING

Coaching for Performance Improvement

Classroom

Participants will learn how to coach and counsel for improvement in work performance and workplace conduct by helping employees achieve greater competence and overcome barriers to improving performance.

SKILL BUILDING

Completed Staff Work

Classroom

Learn the role and expectations for a staff person and practical tools for a staff project.

COMPLIANCE

County Policy of Equity (CPOE)

Self-Paced & Classroom

This course is designed to help employees understand their rights and responsibilities related to working in an environment free from discrimination, unlawful harassment, retaliation, and other inappropriate conduct.

DIVERSITY AND INCLUSION

Diversity: Skills for the 21st Century Workforce

Classroom

In this highly interactive workshop employees expand their understanding of cultural, generational and personal differences.  They further develop critical thinking skills in relation to understanding and interacting with differences in the workplace.  Course content emphasizes introspection about one’s own identity and how that identity facilitates and/or hinders workplace interactions. Through group discussions and facilitated activities, participants cultivate various tools to help them positively utilize similarities and differences among and between diverse groups, and individuals in the workplace.

SKILL BUILDING

Effective Communication and Difficult Conversations in the Workplace

Classroom

Explores how different communication techniques and communication styles impact supervisory effectiveness.

SKILL BUILDING

Effective Discipline Workshop

Classroom

Designed to give participants essential information regarding the discipline process in Los Angeles County.

COMPLIANCE

Employment Discrimination Prevention Training (EDPT)

Classroom

County executives, managers and supervisors are assisted in clarifying their roles, rights, and responsibilities under Civil Rights workplace laws.  Primary legal concepts such as disparate treatment, adverse impact, and reasonable accommodation are reviewed and discussed, along with specific types of discrimination and strategies for prevention.

SKILL BUILDING

Employment Law for Supervisors

Classroom

An introduction to Federal & State laws, & County policies that impact how supervisors manage their teams.

DIVERSITY AND INCLUSION

Generational Diversity and the Workplace

Classroom

Exploration of the challenges of the multigenerational workplace: differing work ethics and values, work-life balance expectations, communication styles, relationships to authority, and approaches to teamwork.

LEADERSHIP

Leadership—Team Building and Creating and Communicating Your Vision

Classroom

This class is designed to help participants create more effective teams in their workplace and encourage the exchange of information and ideas throughout the organization.  Participants learn how to effectively create, communicate, and sustain their vision with peers and staff.  The course offers techniques for coordinating employees’ roles in making a vision a reality.

COMPLIANCE

Domestic Violence Awareness

Classroom

This workshop focuses on various ways domestic violence may impact an employee and the workplace.  Participants learn about reasons why someone might choose to stay in an abusive situation; considerations, difficulties and threats associated with leaving abusive relationships; employment laws relevant to domestic abuse and/or stalking; the County’s domestic violence assistance program and workplace violence threat management policy; and the County’s procedures for assisting employees who are victims of domestic abuse.

SKILL BUILDING

Performance Evaluation Workshop

Classroom

Designed to give participants essential information regarding he performance evaluation process in Los Angeles County.

SKILL BUILDING

Process Improvement 101

Classroom

A general overview of the process improvement processes, including review and analysis of control charts, histograms, Pareto charts, and scatter diagrams.

LEADERSHIP

Results-Based Leadership

Classroom

This workshop is designed to give participants essential information and tools concerning strategic planning, process improvement, predictive analytics, and managing with dashboards.  Certification requires the completion of a final departmental or cross-department project.  It is strongly recommended that participants have a basic understanding of statistical concepts such as mean, median, standard deviation, and probability.

COMPLIANCE

Cultural Diversity Awareness +Sexual Harassment Prevention Training for Commissioners

Classroom

Designed for “Agents” of the County to provide basic information and insight into 2 topics that are cornerstones to ensuring safe and respectful work relationships.  A review of dimensions of diversity, taking stock of their diversity competencies & Sexual Harassment Prevention.

SKILL BUILDING

Selection Interviewing

Classroom

Staff will lead participants to understand appropriate skills that interviews measure, teach the advantages and disadvantages, and cover the relationship between job analysis and interviews, and legal issues that they must know.

COMPLIANCE

Sexual Harassment Prevention Training (SHPT)

Self-Paced & Classroom

This comprehensive class provides participants with general knowledge regarding what constitutes sexual harassment under federal and state laws, and County policy.    Participants are provided information on their responsibility to prevent sexual harassment or any inappropriate conduct that could potentially lead to sexual harassment in the workplace.  In management-focused SHPT classes instruction also includes: legal requirements and practical techniques to act immediately and appropriately to stop or prevent inappropriate conduct of a sexual nature; compliance with AB 2053 to monitor for and prevent abusive conduct in the workplace.

LEADERSHIP

Supervisor Orientation

Classroom

The course provides fundamental training on leadership development.  It includes important aspects of key laws that affect supervision, civil Service Rule compliance, strategic planning, staff accountability, process improvement, and time management.  It also incorporates aspects of customer service and effective communication coupled with change and conflict management.

DIVERSITY AND INCLUSION

Diversity: Skills for Equity and Inclusion

Classroom

While this workshop includes some components from the “Diversity: Skills for the 21st Century Workforce” it distinguishes itself by providing opportunity for participants to earnestly explore biases that impact  equity and inclusion in the workplace–from an intuitional and personal standpoint. Biases are a natural part of the human experience.  Participants explore how intuitional and personal biases may manifest in workplace, concepts related to inclusion and exclusion, stereotyping, discrimination, as well as conscious and unconscious biases.  Tools for becoming conscious, and counteracting negative effects, of unconscious biases are introduced in the workshop.

LEADERSHIP

Executive Leadership Development Program — ELDP

Self-Paced & Classroom

This innovative competency-based 14-week program is offered by the Department of Human Resources in conjunction with the University of Southern California’s Sol Price School of Public Policy.  This program is designed to enhance current and future leadership performance of mid- to senior-level County managers and increase collaboration in the achievement of the County’s Strategic Plan. It provides a multi-faceted, blended learning approach to leadership development that includes customized training and modules dedicated to coaching, mentoring, 360 degree feedback, and group projects that address current human and infrastructure development needs of the County, as well as individualized career development plans.

DIVERSITY AND INCLUSION

Increasing Respect in the Workplace

Classroom

This workshop provides an opportunity for participants to discuss behaviors and attitudes that increase respect and support high morale in the workplace.  Participants learn about different communication styles and preferences, workplace etiquette, and the importance of having clear boundaries that create good working relationships. Personal competencies for effective workplace relationships are explored. Skill-building exercises are used to help participants communicate more effectively and respectfully.