Learning Delivery Approaches

 

We understand that learning is not one-size-fits-all.

Our development programs use a variety of learning delivery approaches to help employees obtain the knowledge, skills, and abilities needed to achieve their immediate and long-term career goals. By having multiple learning approaches to choose from, an employee can design a curated learning action plan that takes into account the employee’s specific development need, preferred learning style, workload, and availability.

CLASSROOM LEARNING

In-person courses and workshops taught in group settings with other learners

E-LEARNING

Self-paced, on-demand courses accessed online

SOCIAL LEARNING

Formal and informal opportunities to connect with mentors, coaches, subject matter experts, and other learners (e.g., mentoring, job shadowing, brown bag lunches)

Our development programs and plans can be customized to utilize one or a blend of these delivery approaches to provide optimal learning experiences for individual employees or employee groups.

SKILL BUILDING WORKSHOPS

Achieving Customer Service Excellence

Target Audience:  Frontline and administrative employees with significant customer service responsibilities

Duration:  4 Hours

Description:  This course focuses on the skill needs of employees who provide customer service to external or internal customers, including coworkers in their department or other County departments. The curriculum emphasizes communication and customer service in context of the County Strategic Plan. Participants will enhance their skills by learning techniques for addressing difficult customer service situations with both coworkers and the public.

Coaching for Performance Improvement

Target Audience:  Managers and supervisors

Duration:  6 Hours

Description:  The focus of this course is to equip managers and supervisors with strategies and skills to coach their employees for better performance. Participants will learn perspectives on effective coaching, understanding skill gaps, communication and relationship building, coaching techniques and phrases, preparation and follow-up, common barriers and mistakes, and promoting a growth mindset.

Effective Communication and Difficult Conversations

Target Audience:  All County employees

Duration:  6 Hours

Description:  This course focuses on principles of effective communication in the workplace. Participants will learn how different communication techniques, approaches, and styles impact their effectiveness at work, and active listening skills will be reviewed and practiced in class. Participants will also receive training on understanding, preparing for, and effectively handling difficult conversations at work. Difficult conversations will be explored in context of different types of work relationships (e.g., between peers, with a supervisor, with an employee) and common problems and resolutions will be discussed.

Effective Discipline

Target Audience:  Managers and supervisors

Duration:  6 Hours

Description:  This course is designed to help managers and supervisors effectively navigate the employee discipline process in Los Angeles County. The course will explore perspectives on effective discipline, coaching and counseling, gap analysis, discipline prevention, documentation, steps of progressive discipline, and employee rights during the discipline process. Key insights, strategies, and tips will also be presented by County subject matter experts in a series of coaching videos.

Employment Law for Supervisors

Target Audience:  Managers and supervisors

Duration:  4 Hours

Description:  The purpose of this course is to help managers and supervisors understand, identify, and appropriately apply basic Federal and State laws and related County policies that directly relate to their supervisory responsibilities. Topics include Equal Employment Opportunity (EEO) laws, Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA), discrimination, harassment and retaliation, legally-protected leaves, worker’s compensation, the County Policy of Equity (CPOE), Workplace Violence, and Drug Free Workplace policies.

New Employee Orientation

Target Audience:  Newly appointed, permanent County employees

Duration:  4 Hours

Description:  This class is designed to help new employees understand the County of Los Angeles as an organization and an employer, and it presents a broad summary of County employment benefits, policies, procedures, and frequently asked questions. Participants will also learn about long-term career opportunities and career development resources, and they will be provided with links to key resources and contacts at the County.

Performance Evaluation

Target Audience:  Managers, supervisors, and human resources staff

Duration:  6 Hours

Description:  This course is designed to help participants understand the purpose and overall process for performance evaluations at the County. Essential information is presented on work standards, goals, and expectations, coaching and counseling, effective documentation, performance evaluation ratings and narratives, and discussion with employees.

Selection Interviewing

Target Audience:  Managers, supervisors, and human resources analysts/staff

Duration:  6 Hours

Description:  This course is designed to train hiring managers to design and conduct effective selection interviews, and to select high-quality candidates using job-related and non-discriminatory criteria. Participants will learn about the Merit System and the purpose of the interview in the selection process, general procedures for setting up interviews after an eligibility list is established, designing effective interview questions, and recommendations for conducting selection interviews. Participants will also learn to appropriately evaluate candidates based on merit-based factors, avoid illegal questions and considerations, make a final selection decision, and extend a conditional job offer.

Supervisor Essentials (2-Day)

Target Audience:  Managers, supervisors, and employees interested in supervisory positions

Duration:  16 Hours (2 Days @ 8 Hours/Day)

Description:  This 2-day workshop is designed to develop and enhance the essential knowledge, skills, and abilities needed for performance in supervisory positions at the County. Participants will be provided with a foundation in topics including supervisory roles and responsibilities, the County’s mission and values, time management, delegation, coaching and counseling, documentation, Merit System principles, County policies, and key laws related to the workplace.

Team Building

Target Audience:  All County employees

Duration:  8 Hours

Description:  This course is designed to help participants effectively build and participate in teams in their workplace to accomplish shared goals. Participants will assess their own team work skills, explore leadership roles in team building, understand the common stages of team building, consider and adapt to the diversity of team members, explore team decision making styles, and discuss common barriers to team performance and accountability.

EEO/DIVERSITY WORKSHOPS

County Policy of Equity for Employees

Target Audience:  All non-supervisory County employees (mandatory)

Duration:  3 Hours

Description This course is designed to help employees understand their rights to be free from discrimination, unlawful harassment, retaliation, and other inappropriate conduct in the County workplace. The course reviews the County Policy of Equity (CPOE) in its entirety, and includes discussions regarding protected characteristics, conduct prohibited under the Policy, the scope of coverage of the Policy, and how to report potential violations.

County Policy of Equity for Managers and Supervisors

Target Audience:  All managers and supervisors (mandatory)

Duration:  3 Hours

Description This course is designed to help supervisors and managers understand the rights of employees to be free from discrimination, unlawful harassment, retaliation, and other inappropriate conduct in the County workplace. The course reviews the County Policy of Equity (CPOE) in its entirety, and includes discussions regarding prohibited conduct, the scope of coverage of the Policy, and the reporting process. Through various case studies and discussions, managers and supervisors will learn about their role and responsibilities in the administration of the CPOE including mandatory reporting of potential violations.

Diversity: Skills for the 21st Century Workforce

Target Audience:  Potential supervisors, advocacy staff, and Equal Employment Opportunity Coordinators

Duration:  4 Hours

Description:  This course is designed to broaden and deepen participants’ understanding of diversity and diversity-related issues in the workplace. Through group discussion and facilitated activities, participants will gain critical thinking skills and learn to work more collaboratively, respectfully, and inclusively with diverse groups to maximize individual and team strengths, and to increase cultural competence.

Employment Discrimination Prevention Training

Target Audience:  Managers and supervisors (mandatory)

Duration:  4 Hours

Description: This course is designed to assist managers and supervisors in identifying their roles and responsibilities under Civil Rights laws and related County policies. This course focuses on reviewing concepts such as disparate treatment, adverse impact, discrimination, harassment, and implicit bias. Managers and supervisors will discuss and review best practices in the identification, prevention, and reporting of potential violations.

Sexual Harassment Prevention Training for Line Staff Employees

Target Audience:  All non-supervisory County employees (mandatory)

Duration:  3 Hours

Description:  This course focuses on how to identify, prevent, and stop inappropriate conduct of a sexual nature, conduct prohibited under various State and Federal laws, and County policies. The course will review employer and individual liability, as well as definitions of relevant terms and the County’s complaint process. Through various case studies and discussions, employees will discover what is, and what is not considered sexual harassment under the policy, and employees will learn about the importance of maintaining professionalism and dignity in the workplace. Employees are also required to review and acknowledge their understanding of the sexual harassment prevention program after completion of this course.

Sexual Harassment Prevention Training for Managers and Supervisors

Target Audience: All managers and supervisors (mandatory)

Duration:  3 Hours

Description:  This course focuses on how to identify, prevent, and stop inappropriate conduct of a sexual nature, conduct prohibited under various State and Federal laws, and County policies.  The course will review employer and individual liability, definitions of relevant terms, the role and responsibilities of managers and supervisors in the administration of the sexual harassment prevention program, and requirements to report potential issues of sexual harassment in the workplace. Through various case studies and discussions, managers and supervisors will discover what is, and what is not considered sexual harassment under the policy, and learn about managing the workplace to stop and prevent issues of sexual harassment. Managers and supervisors are also required to review and acknowledge their understanding of the sexual harassment prevention program after completion of this course.

Transgender Awareness (for Managers and Supervisors)

Target Audience:  Managers and supervisors

Duration:  4 Hours

Description:  This course is designed to assist managers and supervisors in understanding their role and responsibilities under Federal and State laws, and County policies that protect transgender employees from discrimination, harassment and inappropriate conduct. Managers and supervisors will get an overview of terminology and etiquette, a brief review of the concept of implicit bias, and best practices for creating an inclusive work environment for all employees.

OTHER TRAININGS

Examination Analyst Training (Basic)

Target Audience:  Examination Analysts (mandatory)

Duration:  56 Hours (14 Days @ 4 Hours/Day)

Description:  Designed to provide central and line department examination analysts with the basic knowledge and skills to develop and implement County Civil Service examinations.  Covers the context for examining in the County, discrimination, job analysis, exam planning, interview and rating from record development, APs, exam implementation and administration (scheduling, accommodations, application review and processing, etc.), and exam documentation and appeals (documentation, record keeping, certified eligible lists, test review, appeals processes, etc.).   It is mandatory for those who perform examination analyst functions.

Math Program (Multi-course program)

Target Audience:  Presently available to SEIU Local 721 employees

Duration:  2 Courses, 30 Hours each (10 Days @ 3 Hours/Day)

Description:  Designed to aid in developing or refreshing basic math skills.   Employees take a placement test and are placed in an initial class based on their mathematics proficiency.

Mathematics 1 – Reviews the four basic arithmetical operations (addition, subtraction, multiplication, and division) and then covers approximation, order of operations, fractions, decimals and ratios and percentages.  Also teaches techniques for time management, strategies for successful test-taking, and approaches to overcoming math anxiety.

Mathematics 2 – Includes Probability and Averages, Graphs and Charts, Introduction to Geometry, Negative Numbers and Introduction to Algebra.

Orientation to Basic Principles of County Contracting Workshop

Target Audience:  Contract Analysts

Duration:  24 Hours (3 Days @ 8 Hours/Day)

Description:  Targeted for Program Managers and line staff responsible for contract development, solicitation, negotiations, administration, monitoring, or compliance.  Covers contracting pitfalls, the County’s legal authority to contract, and the contracting process (solicitation process, proposal evaluation process, and contract approval process).  Additional topics include negotiations, contract monitoring and auditing the solicitation process.  Participants learn through lecture and class exercises presented by managers and staff of the Internal Services Department, County Counsel and Auditor-Controller.

Writing Program (Multi-course program)

Target Audience:  Presently available to SEIU Local 721 employees

Duration:  6 Courses, 24 Hours each (8 Days @ 3 Hours/Day)

Description:  Designed to aid in developing or refreshing writing skills.   The program consists of six courses that are divided into two series:  Basic Writing and Business Writing.  Employees take a placement test and are placed in an initial class in either the Basic or Business Writing series based on their level of writing proficiency.

Basic Writing Courses

Reviews basic grammatical concepts, paragraph construction, short compositions, and effective introductions/conclusions.

Basic Writing I – Covers basic grammatical concepts, introduction to the writing of paragraphs and the topic sentence.

Basic Writing II – Learn how to write paragraphs having coherence and continuity, and how to solve problems of form, organization, variety and creativity in the writing of the paragraph.

Basic Writing III – Covers short composition, including title and thesis statement, organizing and developing discussion paragraphs, and writing an effective introduction and conclusion.

Business Writing Courses

Builds upon the fundamentals covered in the Basic Writing courses and focuses on applying sound writing principles in the work environment. Subject matter is drawn from work assignments and past writing challenges.

Business Writing I – Reviews basic English grammar and usage, and then introduces the particular importance and problems of business writing.  Participants practice the three stages of writing, the use of transitions, sentence variety, and non-sexist language.

Business Writing II – Covers effective writing of business procedures, business letters, memos, proposals and grants.

Business Writing III – Focuses on effective business report-writing, email-writing and business presentations.

 

Target Audience:  Presently available to SEIU Local 721 employees

Duration:  6 Courses, 24 Hours each (8 Days @ 3 Hours/Day)

Description:  Designed to aid in developing or refreshing writing skills.   The program consists of six courses that are divided into two series:  Basic Writing and Business Writing.  Employees take a placement test and are placed in an initial class in either the Basic or Business Writing series based on their level of writing proficiency.

Basic Writing Courses

Reviews basic grammatical concepts, paragraph construction, short compositions, and effective introductions/conclusions.

Basic Writing I – Covers basic grammatical concepts, introduction to the writing of paragraphs and the topic sentence.

Basic Writing II – Learn how to write paragraphs having coherence and continuity, and how to solve problems of form, organization, variety and creativity in the writing of the paragraph.

Basic Writing III – Covers short composition, including title and thesis statement, organizing and developing discussion paragraphs, and writing an effective introduction and conclusion.

Business Writing Courses

Builds upon the fundamentals covered in the Basic Writing courses and focuses on applying sound writing principles in the work environment. Subject matter is drawn from work assignments and past writing challenges.

Business Writing I – Reviews basic English grammar and usage, and then introduces the particular importance and problems of business writing.  Participants practice the three stages of writing, the use of transitions, sentence variety, and non-sexist language.

Business Writing II – Covers effective writing of business procedures, business letters, memos, proposals and grants.

Business Writing III – Focuses on effective business report-writing, email-writing and business presentations.

 

Target Audience:  All non-supervisory employees (mandatory)

Duration:  45 minutes

Description:  This course is designed to help employees understand their rights to be free from discrimination, unlawful harassment, retaliation, and other inappropriate conduct. The course covers key points of the County Policy of Equity, including conduct prohibited by the Policy, the scope of coverage, and the complaint process.

Target Audience:  All managers and supervisors (mandatory)

Duration:  45 minutes

Description:  This course is designed to help supervisors and managers understand the rights of employees to be free from discrimination, unlawful harassment, retaliation, and other inappropriate conduct. The course covers key points of the County Policy of Equity, including conduct prohibited by the policy, supervisors’ duty to report violations, the scope of coverage, and the complaint process.

Target Audience:  All County Teleworkers (mandatory)

Duration:  30 minutes

Description:  The course is required for all County employees who wish to participate in the County’s telework program and must be completed before starting a telework arrangement. Course topics include an overview of telework at the County, procedures for becoming a teleworker, and responsibilities as a teleworker.

Target Audience:  All supervisors of County Teleworkers (mandatory)

Duration:  30 minutes

Description:  This course is required for all County employees who will be supervising teleworkers and must be completed before the start of a telework arrangement. Topics include an overview of telework at the County, assessment of a telework assignment, responsibilities as a Telemanager, and the administration of a teleworking arrangement.

Target Audience:  All County employees (mandatory)

Duration:  30 minutes

Description:  The California Emergency Services Act designates public employees as Disaster Service Workers that may be deployed to perform activities outside the scope of their regular employment to promote the protection of lives and property, and mitigate the effects of a disaster. The purpose of this training is to introduce County employees to their role, responsibilities, and legal obligations to serve as Disaster Service Workers.

Target Audience:  All County Employees

Duration:  70 minutes

Description: This training presents interviews with subject matter experts from multiple agencies across the County to help employees understand the various forms of domestic violence, who is impacted, how it can affect the workplace, how to support a potential survivor, and how to get help through a wide range of local services and resources.

This training is also designed to assist managers and supervisors with their responsibilities under PPG 622, Los Angeles County Employee Domestic Violence Assistance Program, which include providing a supportive environment, advising employees of available resources, and reporting potential safety threats to the workplace.

Target Audience:  All managers and supervisors (mandatory)

Duration:  60 minutes

Description:  The purpose of this training is to introduce County supervisors and managers to the procedures they must follow when they suspect that an employee needs to undergo a drug and alcohol test. The policy of the County of Los Angeles is that use/abuse of drugs and alcohol by employees or contract personnel is unacceptable since it adversely affects health, safety, security, and productivity as well as public confidence and trust. It is unlawful, dangerous and forbidden in the workplace to use, possess, sell, or be under the influence of illegal drugs. Employees are also not allowed to use and misuse alcohol or prescribed drugs, to any extent that hinders safe and effective job performance. The Drug Free Workplace Policy: Reasonable Suspicion is a Board-approved program established to enforce this policy.

Target Audience:  All managers and supervisors (mandatory)

Duration:  90 minutes

Description:  This recorded webinar outlines requirements of the Fair Labor Standards Act (FLSA) and covers: 1) FLSA terminology and basics; 2) Applicable MOUs, and County and department rules and policies; 3) Expectations of managers and supervisors regarding FLSA enforcement; and 4) the role of Departmental Human Resources. The course will explore these topics and provide a variety of case studies based on common workplace scenarios, along with frequently asked questions and corrective actions managers and supervisors may need to take.

Target Audience:  All County employees (mandatory)

Duration:  75 minutes

Description:  This course introduces the fundamental concepts of implicit bias and cultural competency. It also provides practical techniques that each learner can use to develop an individualized development plan to mitigate implicit biases and improve their cultural competence.

The course is presented in two modules. Module 1 includes an introduction to both subjects, an overview of relevant terms, and a segment on implicit bias. Module 2 covers cultural competency, the County Policy of Equity, and introduces resources and an Individualized Development Plan to help learners mitigate implicit biases and improve cultural competence.

The course content is delivered by two narrators and learning is reinforced through the use of videos and multiple-choice quizzes. To enhance applicability, workplace scenarios are interwoven throughout the course.

Target Audience:  All managers and supervisors (mandatory)

Duration:  2 hours

Description:  This AB 1825 compliant course assists management and supervisory personnel to meet their obligations to prevent and respond to sexual harassment in the workplace. Participants learn about conduct prohibited by the County’s Policy on Sexual Harassment, employer and individual liability, how to identify and stop inappropriate conduct of a sexual nature, specific legal concepts, definition of relevant terms, recognizing and preventing retaliation, and the County’s complaint process. At various points throughout the course, learners must review and/or acknowledge County policies and policy guidance. Detailed guidance is also offered on how to receive a complaint and how to proactively intervene when inappropriate behavior of a sexual nature occurs.

Target Audience:  All non-supervisory employees (mandatory)

Duration:  2 hours

Description:  This course focuses on how to identify, prevent, and stop inappropriate conduct of a sexual nature and conduct prohibited by the County’s Policy on Sexual Harassment. Participants also learn about employer and individual liability, definitions of relevant terms, and the County’s complaint process. Videos and multiple-choice tests are used throughout the course to demonstrate what is and is not sexual harassment, and to reinforce the importance of maintaining professionalism and dignity in the workplace. At various points throughout the course, learners must review and/or acknowledge County policies and policy guidance.

Executive Leadership Development Program (ELDP)

The Executive Leadership Development Program (ELDP) is the highest level program in the Los Angeles County University’s Leadership Development Institute series.  It is designed to enhance the leadership competencies of mid- to senior-level managers who aspire to executive leadership positions.  This innovative competency-based program is offered by the Department of Human Resources in conjunction with USC’s Sol Price School of Public Policy with support from the Chief Executive Office, the Quality and Productivity Commission, and County executives.  As the oldest and most notable public affairs school on the west coast, the USC Sol Price School of Public Policy stands with distinction for its academic degrees, research, and executive education programs.  The very accomplished faculty bring forth a wealth of executive development knowledge and practical experience to County managers.

The ELDP consists of 40 training hours delivered through a blend of classroom training, e-learning, and applied assignments over a 12-week period.  The program is comprised of web-based activities and assignments, two 30-minute individualized coaching sessions, and a capstone group project and presentation that addresses current County needs.  Each student also participates in a 360-degree assessment of their leadership competencies and develops an individualized development plan to enhance their competencies in specific areas. The program is designed to develop key leadership competencies in 10 areas that include: (1) Effective Communication; (2) Building, Managing and Leading Teams; (3) Establishing and Implementing a Shared Vision; (4) Change Leadership – Managing and Enabling Process Change; (5) Building Consensus and Commitment; (6) Influencing and Negotiation; (7) Partnering; (8) Political Acumen; (9) Outcome-based Decision-making; and (10) Managing Projects.

Management Development Program (MDP)

The Management Development Program (MDP) is the second tier program in the Los Angeles County University’s Leadership Development Institute series.  It is an innovative and collaborative program designed to enhance the leadership and management competencies of first level managers and high level supervisors, encourage and support their ongoing development, and help prepare them for higher level positions.  The Department of Human Resources has partnered with executives and subject matter experts across the County to develop and deliver this program.  The collaboration has resulted in a program designed to enhance management competencies and County literacy, broaden personal networks, and encourage and support ongoing learning and career development.

The MDP is a 12-week program that consists of 50 training hours delivered through a blend of classroom training, e-learning, and applied assignments over a 12-week period.  The program is comprised of eight modules: Managerial Roles in Public Service; Staffing Your Organization; Encouraging Employee Engagement and Success; Strategic Management; Board Protocols and Operations; County Contracting, Purchasing, and Budget Processes; A Learning Mindset for your Career Path; Coaching and Developing Employees.  Each student also participates in a 360-degree assessment of their leadership and managerial competencies and develops an individualized development plan to enhance their competence in specific areas.  Participants meet individually with a coach to review their 360-degree assessment before developing their plans.  Individual resume consultation is also made available to participants.

New Supervisor Development Program (NSDP)

The New Supervisor Development Program (NDSP) is an instructor-led, five-week program (one class day per week) designed for County employees serving in their first year of a supervisory role.  The program covers a range of crucial topics and provides participants with key insights, evidence-based practices, and applied tools needed to succeed as a supervisor. Participants also receive County-focused orientation, training, and resources to help them successfully navigate the County in a leadership role.

The NSDP includes a blend of classroom training, applied exercises, games and simulations, curated eLearning courses, supplemental readings, video coaching and insights from experienced County supervisors, and individual development planning facilitated through a peer mentor. Five major focus areas are covered in the NSDP curricula: Transitioning to Supervisor, Getting Results through Others, Communication and Performance Management, Key Laws, Policies, and Procedures, and Tools for Success as a Supervisor.

Emerging Leader Program (ELP)

Far too often, individual contributors choose to become supervisors without knowing what the supervisor role truly involves.  The Emerging Leader Program (ELP) aims to provide non-supervisory employees with the insight to determine whether the supervisor role is truly right for them.  Through 36-hours of coursework, the ELP enables a realistic understanding of the supervisor role – including its challenges, drivers for success, frustrations, and opportunities – as it empowers employees with the self-awareness to project how the supervisor role relates to their individual strengths and work style preferences.  This career planning program will be offered entirely online over the course of an 8-week period.

LACHRC Workshops

The Los Angeles County Human Resources Consortium (LACHRC) provides 10 annual training workshops delivered in partnership with the Liebert Cassidy Whitmore (LCW) public management employment firm. The workshops are designed to build the competencies of County managers, supervisors, and HR professionals in legal issues and trends related to public sector HR.

In addition to presentations by LCW attorneys, County subject matter experts discuss relevant policies and procedures to clarify the application of legal concepts in the County workplace. LACHRC workshops also qualify for Minimum Continuing Legal Education (MCLE) credit.

JLMC Training

The Joint Labor-Management Million Dollar Training Committee (JLMC) is a collaborative effort between SEIU Local 721 and the County of Los Angeles. The Committee was established through contract negotiations in 1999 with the purpose of allocating $1 million annually to fund training to mitigate workforce reductions and displacement of permanent SEIU Local 721 represented employees. By 2003, the funds available for training increased to $1.5 million annually.

The Committee is comprised of SEIU Local 721 stewards and County management working collectively to achieve workforce excellence. Since its inception, the Committee has collaborated to fund many comprehensive and innovative programs designed to develop and enhance the job skills and career prospects of Local 721 members.

The JLMC encourages collaboration between union stewards and departmental management to develop skills and academic-based career development programs for SEIU Local 721 represented employees, and it has funded a wide range of training programs, including:

  • Basic business computer applications (Word, Excel, PowerPoint, etc.)
  • Information technology (programming, networking, etc.)
  • Business writing and mathematics
  • Test preparation
  • Degree programs

 

Management Fellow Program

The Management Fellow Program is a two-year fellowship that recruits talented individuals with graduate degrees for careers with the County of Los Angeles. Management Fellows are selected by County departments for identified positions based on their unique qualifications. Fellows are expected to perform journey-level analysis and evaluation work related to the efficiency and effectiveness of program operations, management, or administrative support functions. They perform a wide variety of complex and challenging assignments creatively resolving problems and developing solutions. Management Fellows also participate in the County’s Management Appraisal and Performance Plan (MAPP).

Administrative Intern Program

The Administrative Intern Program is a two-year structured internship to recruit and introduce talented college graduates to County government and prepare them for careers with the County of Los Angeles. First year interns serve two six-month rotations in the Department of Human Resources and the Chief Executive Office performing core administrative functions such as examinations, training and development, benefit administration, advocacy, information technology, budget, classification, compensation, and policy. Second-year interns are assigned to an administrative position in a County line department. Throughout the program, interns participate in classroom training, learn from an assigned mentor, build their personal and professional networks, and receive individual career guidance and support.