Learning Delivery Approaches

 

We understand that learning is not one-size-fits-all.

Our development programs use a variety of learning delivery approaches to help employees obtain the knowledge, skills, and abilities needed to achieve their immediate and long-term career goals. By having multiple learning approaches to choose from, an employee can design a curated learning action plan that takes into account the employee’s specific development need, preferred learning style, workload, and availability.

CLASSROOM LEARNING

In-person courses and workshops taught in group settings with other learners

E-LEARNING

Self-paced, on-demand courses accessed online

SOCIAL LEARNING

Formal and informal opportunities to connect with mentors, coaches, subject matter experts, and other learners (e.g., mentoring, job shadowing, brown bag lunches)

Our development programs and plans can be customized to utilize one or a blend of these delivery approaches to provide optimal learning experiences for individual employees or employee groups.

SKILL BUILDING WORKSHOPS

Achieving Customer Service Excellence

Target Audience:  Frontline and administrative employees with significant customer service responsibilities

Duration:  4 Hours

Description:  This workshop focuses on the skill needs of employees who provide customer service to external or internal customers, including coworkers in their department or other County departments. The curriculum emphasizes communication and customer service in context of the County Strategic Plan.  Participants will enhance their skills by learning techniques for addressing difficult customer service situations with both coworkers and the public.

Coaching for Performance Improvement

Target Audience:  Managers and supervisors

Duration:  4 Hours

Description:  The focus of this workshop is to equip supervisors and managers with resources to coach their employees for better performance. Participants will learn how to effectively coach their staff by setting communication expectations, navigating difficult conversations, utilizing active listening techniques, and applying other critical communication skills.

Completing Staff Work

Target Audience:  Staff-level County employees

Duration:  4 Hours

Description:  This skill-building workshop defines the various roles and expectations associated with performance at the staff level. Participants will be given the practical tools necessary to complete both simple and complex projects. Topics include planning and organization methods, adaptation of communication styles, data analysis, and reporting findings.

Domestic Violence Awareness

Target Audience:  Managers and supervisors

Duration:  2 Hours

Description:  This workshop outlines County procedures for assisting employees who are victims of domestic violence. Participants will explore topics including the systematic pattern of power and control and the cycle of violence. The course will also cover the County’s Domestic Violence Assistance Program and review the County’s Workplace Violence Threat Management Policy.

Effective Communication and Difficult Conversations

Target Audience:  Managers and supervisors

Duration:  4 Hours

Description:  This course explores how different communication techniques, approaches, and styles impact supervisory effectiveness. Participants will learn to recognize patterns of communication that produce difficult conversations and to apply various communication models to effectively navigate them.

Effective Discipline

Target Audience:  Managers and supervisors

Duration:  8 Hours

Description:  This workshop is designed to help managers and supervisors navigate the discipline process in Los Angeles County. This includes coaching, effective communication, discipline levels, notice requirements, and employees’ rights during the discipline process.

Employment Law for Supervisors

Target Audience:  Managers and supervisors

Duration:  4 Hours

Description:  Participants will be introduced to Federal and State laws, and County policies that impact the workplace. The objective of this workshop is to identify and appropriately apply basic legal principles that directly relate to staff management. Topics include worker’s compensation, the Injury and Illness Prevention Program, leaves of absence, social media, and other laws, regulations, and guidelines.

New Employee Orientation

Target Audience:  Newly appointed, permanent County employees

Duration:  4 Hours

Description:  This workshop is designed to help new employees understand how they contribute to fulfilling the County Mission, what is expected of them in the delivery of services to their customers, and the benefits and career advancement opportunities offered through County employment. The workshop is presented jointly by Department of Human Resources staff and the Los Angeles County Employees Retirement Association (LACERA).

Performance Evaluation

Target Audience:  Managers, supervisors, and human resources staff

Duration:  8 Hours

Description:  This workshop is designed to give participants essential information regarding the performance evaluation process at Los Angeles County, including coaching and counseling, documentation, and completing performance evaluation reports.

Selection Interviewing

Target Audience:  Managers, supervisors, and human resources analysts/staff

Duration:  4 Hours

Description:  This workshop presents a framework for conducting selection interviews. Participants will learn the skills and techniques needed to elicit relevant information during the interview and ensure selection decisions are based on appropriate factors. Participants will understand the purpose of the selection process, identify the benefits of the interview, and understand the guidelines for preparing valid, job-related, legal interview questions.

Supervisor Essentials (2-Day)

Target Audience:  Managers and supervisors

Duration:  16 Hours (2 Days @ 8 Hours/Day)

Description:  This 2-day workshop is designed to develop and enhance the essential knowledge, skills, and abilities needed for performance in leadership positions. The workshop will provide exposure and applied experience through course topics that include supervision basics, the strategic environment, time management, delegation, coaching and counseling, documentation, the merit system, and key laws.

Team Building

Target Audience:  All County employees

Duration:  8 Hours

Description:  This course is designed to help participants create teams in their workplace and encourage the exchange of information and ideas throughout their organization. Participants will also learn how to effectively create, communicate, and sustain their vision with peers and staff. The course will offer techniques for coordinating employees’ roles and implementing a team vision.

EEO/DIVERSITY WORKSHOPS

County Policy of Equity (CPOE) for Employees

Target Audience:  All County employees (mandatory)

Duration:  3 hours

Description:  This course is designed to help employees understand their rights and responsibilities related to working in an environment free from discrimination, unlawful harassment, retaliation, and other inappropriate conduct. The course covers key points of the County Policy of Equity, including: conduct prohibited by the Policy, scope of coverage, and the complaint process.

County Policy of Equity (CPOE) for Supervisors

Target Audience:  Managers and supervisors (mandatory)

Duration:  3 hours

Description:  This course is designed to help supervisors understand their rights and responsibilities related to working in an environment free from discrimination, unlawful harassment, retaliation, and other inappropriate conduct. The course covers key points of the County Policy of Equity, including: conduct prohibited by the Policy, supervisors’ duty to report violations, scope of coverage, and the complaint process.

Cultural Diversity Awareness and Sexual Harassment Prevention Training for Commissioners

Target Audience:  County commissioners

Duration: 4 Hours

Description:  Designed for “Agents” of the County to provide basic information and insight into two topics that are cornerstones to ensuring safe and respectful work relationships.  Provides a review of dimensions of diversity, taking stock of their diversity competencies, and includes sexual harassment prevention training.

Diversity: Skills for the 21st Century Workforce

Target Audience:  Potential supervisors, advocacy staff, and Equal Employment Opportunity Coordinators

Duration:  4 Hours

Description: This workshop is designed to broaden and deepen participants’ understanding of diversity and diversity-related issues in the workplace. Through group discussion and facilitated activities, participants will gain critical thinking skills and learn to work more collaboratively, respectfully, and inclusively with diverse groups to maximize individual and team strengths.

Employment Discrimination Prevention Training

Target Audience:  Managers and supervisors (mandatory)

Duration:  4 Hours

Description:  This workshop is designed to assist County managers and supervisors in identifying their roles, rights, and responsibilities under Civil Rights laws, focusing on measures that managers and supervisors should implement to prevent and eliminate discriminatory practices. Major concepts such as disparate treatment, adverse impact, and harassment are reviewed along with specific prevention strategies.

Sexual Harassment Prevention Training (SHPT) for Line Staff

Target Audience:  All County employees (mandatory)

Duration:  3 hours

Description:  This comprehensive class provides participants with general knowledge regarding what constitutes sexual harassment under federal and state laws, and County policy.  Participants are provided information on their responsibility to prevent sexual harassment or any inappropriate conduct that could potentially lead to sexual harassment in the workplace.

Sexual Harassment Prevention Training (SHPT) for Supervisors

Target Audience:  Managers and supervisors (mandatory)

Duration:  3 hours

Description:  This comprehensive class provides supervisors with general knowledge regarding what constitutes sexual harassment under federal and state laws, and County policy.  Supervisors are provided information on their responsibility to prevent sexual harassment or any inappropriate conduct that could potentially lead to sexual harassment in the workplace.  Instruction also includes legal requirements and practical techniques to act immediately and appropriately to stop or prevent inappropriate conduct of a sexual nature, and compliance with AB 2053 to monitor for and prevent abusive conduct in the workplace.

Transgender Awareness (for Managers and Supervisors)

Target Audience:  Managers and supervisors

Duration:  4 hours

Description:  This course explains expectations, responsibilities, and best practices for creating an inclusive work environment for transgender individuals at Los Angeles County and provides a safe environment for managers and supervisors to voice questions, concerns, and comments. Participants will receive an overview of relevant Federal and State laws, and County policies (e.g., Gender Non-discrimination).

OTHER TRAININGS

Examination Analyst Training (Basic)

Target Audience:  Examination Analysts (mandatory)

Duration:  56 hours (14 Days @ 4 Hours/Day)

Description:  Designed to provide central and line department examination analysts with the basic knowledge and skills to develop and implement County Civil Service examinations.  Covers the context for examining in the County, discrimination, job analysis, exam planning, interview and rating from record development, APs, exam implementation and administration (scheduling, accommodations, application review and processing, etc.), and exam documentation and appeals (documentation, record keeping, certified eligible lists, test review, appeals processes, etc.).   It is mandatory for those who perform examination analyst functions.

Math Program (Multi-course program)

Target Audience:  Presently available to SEIU Local 721 employees

Duration: 2 courses, 30 hours each (10 Days @ 3 Hours/Day)

Description:  Designed to aid in developing or refreshing basic math skills.   Employees take a placement test and are placed in an initial class based on their mathematics proficiency.

Mathematics 1 – Reviews the four basic arithmetical operations (addition, subtraction, multiplication, and division) and then covers approximation, order of operations, fractions, decimals and ratios and percentages.  Also teaches techniques for time management, strategies for successful test-taking, and approaches to overcoming math anxiety.

Mathematics 2 – Includes Probability and Averages, Graphs and Charts, Introduction to Geometry, Negative Numbers and Introduction to Algebra.

Orientation to Basic Principles of County Contracting Workshop

Target Audience: Contract Analysts

Duration:  24 hours (3 Days @ 8 Hours/Day)

Description:  Targeted for Program Managers and line staff responsible for contract development, solicitation, negotiations, administration, monitoring, or compliance.  Covers contracting pitfalls, the County’s legal authority to contract, and the contracting process (solicitation process, proposal evaluation process, and contract approval process).  Additional topics include negotiations, contract monitoring and auditing the solicitation process.  Participants learn through lecture and class exercises presented by managers and staff of the Internal Services Department, County Counsel and Auditor-Controller.

Writing Program (Multi-course program)

Target Audience:  Presently available to SEIU Local 721 employees

Duration:  6 courses, 24 hours each (8 Days @ 3 Hours/Day)

Description:  Designed to aid in developing or refreshing writing skills.   The program consists of six courses that are divided into two series:  Basic Writing and Business Writing.  Employees take a placement test and are placed in an initial class in either the Basic or Business Writing series based on their level of writing proficiency.

Basic Writing Courses

Reviews basic grammatical concepts, paragraph construction, short compositions, and effective introductions/conclusions.

Basic Writing I – Covers basic grammatical concepts, introduction to the writing of paragraphs and the topic sentence.

Basic Writing II – Learn how to write paragraphs having coherence and continuity, and how to solve problems of form, organization, variety and creativity in the writing of the paragraph.

Basic Writing III – Covers short composition, including title and thesis statement, organizing and developing discussion paragraphs, and writing an effective introduction and conclusion.

Business Writing Courses

Builds upon the fundamentals covered in the Basic Writing courses and focuses on applying sound writing principles in the work environment. Subject matter is drawn from work assignments and past writing challenges.

Business Writing I – Reviews basic English grammar and usage, and then introduces the particular importance and problems of business writing.  Participants practice the three stages of writing, the use of transitions, sentence variety, and non-sexist language.

Business Writing II – Covers effective writing of business procedures, business letters, memos, proposals and grants.

Business Writing III – Focuses on effective business report-writing, email-writing and business presentations.

 

Executive Leadership Development Program (ELDP)

The Executive Leadership Development Program (ELDP) is the highest level program in the Los Angeles County University’s Leadership Development Institute series.  It is designed to enhance the leadership competencies of mid- to senior-level managers who aspire to executive leadership positions.  This innovative competency-based program is offered by the Department of Human Resources in conjunction with USC’s Sol Price School of Public Policy with support from the Chief Executive Office, the Quality and Productivity Commission, and County executives.  As the oldest and most notable public affairs school on the west coast, the USC Sol Price School of Public Policy stands with distinction for its academic degrees, research, and executive education programs.  The very accomplished faculty bring forth a wealth of executive development knowledge and practical experience to County managers.

The ELDP is a 12-week program that consists of 40 training hours delivered through a blend of classroom training, e-learning, and applied assignments over a 12-week period.  The program is comprised of web-based activities and assignments, two 30-minute individualized coaching sessions, and a capstone group project and presentation that addresses current County needs.  Each student also participates in a 360-degree assessment of their leadership competencies and develops an individualized development plan to enhance their competencies in specific areas. The program is designed to develop key leadership competencies in 10 areas that include: (1) Effective Communication; (2) Building, Managing and Leading Teams; (3) Establishing and Implementing a Shared Vision; (4) Change Leadership – Managing and Enabling Process Change; (5) Building Consensus and Commitment; (6) Influencing and Negotiation; (7) Partnering; (8) Political Acumen; (9) Outcome-based Decision-making; and (10) Managing Projects.

Management Development Program (MDP)

The Management Development Program (MDP) is the second tier program in the Los Angeles County University’s Leadership Development Institute series.  It is an innovative and collaborative program designed to enhance the leadership and management competencies of first level managers and high level supervisors, encourage and support their ongoing development, and help prepare them for higher level positions.  The Department of Human Resources has partnered with executives and subject matter experts across the County to develop and deliver this program.  The collaboration has resulted in a program designed to enhance management competencies and County literacy, broaden personal networks, and encourage and support ongoing learning and career development.

The MDP is a 12-week program that consists of 50 training hours delivered through a blend of classroom training, e-learning, and applied assignments over a 12-week period.  The program is comprised of eight modules: Managerial Roles in Public Service; Staffing Your Organization; Encouraging Employee Engagement and Success; Strategic Management; Board Protocols and Operations; County Contracting, Purchasing, and Budget Processes; A Learning Mindset for your Career Path; Coaching and Developing Employees.  Each student also participates in a 360-degree assessment of their leadership and managerial competencies and develops an individualized development plan to enhance their competence in specific areas.  Participants meet individually with a coach to review their 360-degree assessment before developing their plans.  Individual resume consultation is also made available to participants.

New Supervisor Development Program (NSDP)

The New Supervisor Development Program (NDSP) is an instructor-led, five-week program (one class day per week) designed for County employees serving in their first year of a supervisory role.  The program covers a range of crucial topics and provides participants with key insights, evidence-based practices, and applied tools needed to succeed as a supervisor. Participants also receive County-focused orientation, training, and resources to help them successfully navigate the County in a leadership role.

The NSDP includes a blend of classroom training, applied exercises, games and simulations, curated eLearning courses, supplemental readings, video coaching and insights from experienced County supervisors, and individual development planning facilitated through a peer mentor. Five major focus areas are covered in the NSDP curricula: Transitioning to Supervisor, Getting Results through Others, Communication and Performance Management, Key Laws, Policies, and Procedures, and Tools for Success as a Supervisor.

Emerging Leader Program (ELP) – Coming Soon!

Far too often, individual contributors choose to become supervisors without knowing what the supervisor role truly involves.  The Emerging Leader Program (ELP) aims to provide non-supervisory employees with the insight to determine whether the supervisor role is truly right for them.  Through 36-hours of coursework, the ELP enables a realistic understanding of the supervisor role – including its challenges, drivers for success, frustrations, and opportunities – as it empowers employees with the self-awareness to project how the supervisor role relates to their individual strengths and work style preferences.  This career planning program will be offered entirely online over the course of an 8-week period.