Udemy Curriculum Web Announcement

At the County of Los Angeles, professional development isn’t restricted to physical locations – learning opportunities are available are available online and can even be accessed on tablets and mobile devices! As part of our continuing initiative to advance a County learning culture, the Department of Human Resources has curated a selection of online learning opportunities, available to all full-time County employees through a click of a button.  The link below provides employees and managers with a list of courses identified to strengthen business operations across all County Departments and to help employees develop key skills such as communication, project management, team building, and productivity.

These courses and more are available through Udemy for Business, an online library of over 3,000 on-demand training courses on topics that can help employees be more effective on the job and better prepared to achieve their career goals. More information on other curated courses and Udemy support resources are available at  https://employee.hr.lacounty.gov/udemy-learning.

Happy learning!


Customer Service and Satisfaction


1.            Customer | How to Understand Customer Needs

                Be guided on understanding the modern customer and how their needs have changed over time.

1 hr. | https://lacounty.udemy.com/course/customer-how-to-understand-customer-needs/

2.            Customer | How to Manage Customer Feedback

                Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and        use it to improve.

38 mins. | https://lacounty.udemy.com/course/customer-how-to-manage-customer-feedback/

3.            Service Design: Designing for Experience Over Time

                Learn how to structure new service innovations that deliver value to customers and users.

1 hr. | https://lacounty.udemy.com/course/servicedesign/

4.            Brilliant Customer Service: How to Impress your Customers

                Enhance your customer support and truly differentiate yourself from your competition.

1.5 hrs. | https://lacounty.udemy.com/course/brilliant-customer-service-lecturio/


Team Building


1.       Manage Change Through Collaboration and Teamwork

Change management success – how collaboration can help when you lead and manage change.

1.5 hrs. | https://lacounty.udemy.com/course/implement-change-more-effectively-by-embracing-collaboration/

2.       Building Your Team – Forming to Performing – A Quick Course

A team building guide – How to build a high performing, self-directed team.

2 hrs. | https://lacounty.udemy.com/course/building-your-team/

3.       Conscious Business: Building Collaborative & Engaged Teams

Create a culture of engagement and accountability, build collaborative teams, get 4 steps to make every relationship work.

1 hr. | https://lacounty.udemy.com/course/module-2-chapter-2-fulfilling-relationships-great-teams/

4.       Be a Better Manager 3 – Team Building Management Training

Business management training – be a better manager – become a team building manager and improve your management skills.

1 hr. | https://lacounty.udemy.com/course/business-management-training-become-a-team-building-manager/


Oral and Written Communication


1.       Powerful Speaking

Learn how to speak so people listen – from a five time TED speaker.

1.5 hrs. | https://lacounty.udemy.com/course/powerful-speaking/

2.       Conscious Listening

Transform your confidence and communication by becoming somebody that people love speaking to.

1.5 hrs. | https://lacounty.udemy.com/course/conscious-listening/

3.       Master Business Writing and Editing

Patterns and strategies to help you write and edit your emails, letters, and memos so they stand out among peers.

3 hrs. | https://lacounty.udemy.com/course/masterbusinesswriting/

4.       Punctuation Mastery

A non-technical guide to using punctuation with style.

2.5 hrs. | https://lacounty.udemy.com/course/punctuation-mastery/


Office Productivity


1.       Mastering Office 365 (2019)

How to take full advantage of Office 365: Your modern, collaborative business tools.

12.5 hrs. | https://lacounty.udemy.com/course/mastering-office-365-2016/

2.       Microsoft Excel – Excel from Beginner to Advanced

Excel with this A – Z Microsoft Excel course. Microsoft Excel 2010, 2013, 2016, Excel 2019 and Office 365.

16 hrs. | https://lacounty.udemy.com/course/microsoft-excel-2013-from-beginner-to-advanced-and-beyond/

3.       Microsoft PowerPoint in 1 Hour: Introduction to PowerPoint

Start using Microsoft PowerPoint with confidence. Your shortcut for career success.

1.5   hrs. | https://lacounty.udemy.com/course/microsoft-powerpoint-in-2-hours-time-to-boost-your-career/

4.       Master Microsoft Word Beginner to Advanced

Master the most popular word processing tool, Microsoft Word. Microsoft Word 2010, Word 2013, Word 2016, Word 2019.

7 hrs. | https://lacounty.udemy.com/course/microsoft-word-from-beginner-to-advanced-and-beyond/

5.       Microsoft Access 2016 Master Class

Quickly learn how Microsoft Access 2016 can make your life easier and more productive.

7.5 hrs. | https://lacounty.udemy.com/course/microsoftaccess/





1.            Cross-Cultural Communication: How To Flex Your Style

                Cross-cultural communication: using language appropriately, expressions, gestures and cues, and more.

1 hr. | https://lacounty.udemy.com/course/cross-cultural-communication-how-to-flex-your-style/

2.            Navigate Diversity

Diversity enriches the workplace, as long as everyone is respectful. Assert yourself and leverage diversity on your       team.

1 hr. | https://lacounty.udemy.com/course/navigate-diversity/

3.            Emotional Intelligence Training: EI in the Workplace

                Learn the 3 constructs of EI and understand the overall influence emotional intelligence has on job performance.

                1.5 hrs. | https://lacounty.udemy.com/course/emotionalintelligenceworkplace/

4.            Goal Setting at Work: Plan for Success and Reach your Goals

                Use SMART goals to focus your work, hold yourself accountable, measure and evaluate your progress, and make     an impact.

1 hr. | https://lacounty.udemy.com/course/goal-setting-at-work/


Work Effort


1.       Focus and Flow State: A Comprehensive Brain Guide

A neuroscience perspective on focus, from distractions and multi-tasking over improvement strategies to the flow state.

2 hrs. | https://lacounty.udemy.com/course/improve-your-focus/

2.       Time Management Training with Outlook

Outlook can do WAY more than you use it for. Learn tons of efficient workflow tips, tricks, and tools available.

2.5 hrs. | https://lacounty.udemy.com/course/outlook-time-management/

3.       Boost Your Productivity: Adapt, Improve, Do!

Get increased productivity with a boost in willpower, habits, motivation, goal setting and the decision-making process.

1 hr. | https://lacounty.udemy.com/course/self-mastery/

4.       Productivity and Time Management for the Overwhelmed

A complete productivity and time management course designed to help you reduce your feelings of being overwhelmed and increase your results.

2 hrs. | https://lacounty.udemy.com/course/productivity-and-time-management/


 Project Management


1.       Beginning Project Management: Project Management Level One

Project management: Growing a successful career as a project manager.

3.5 hrs. | https://lacounty.udemy.com/course/beginning-project-management-project-management-level-one/

2.       The Project Management Course: Beginner to Project Manager

Gain the knowledge and develop the skills to manage a project on your own.

5 hrs. | https://lacounty.udemy.com/course/the-project-management-course-beginner-to-project-manager/

3.            Practical Project Management for Managers and First Time PMs

                Understand how projects work, be able to control your process, establish a clear scope to avoid “scope                 creep”; predict problems and plan responses.

3 hrs. | https://lacounty.udemy.com/course/practical-project-management/

4.            Project Management: Master Project Management – PMP/PMI

                Master project management using this practical certification course.

2.5   hrs. | https://lacounty.udemy.com/course/project-management-mastery/


Leadership and Management


1.       Change Management: Master the Change Process

Learn how to manage sustainable change processes and how your company will react to change.

2 hrs. | https://lacounty.udemy.com/course/change-management-training-lecturio/

2.       Leadership: How to Influence, Inspire and Impact as a Leader

Leading others using effective leadership methods that’ll get you results! Influence, Inspire and Impact as a leader.

1.5 hrs. | https://lacounty.udemy.com/course/leadership-influence-everyone/

3.       Giving and Receiving Feedback for Management and Leadership

How to give powerful and effective feedback – A critical human resource development skill required of all managers.

1 hr. | https://lacounty.udemy.com/course/giving-and-receiving-feedback-a-quick-course/

4.       Complete Guide to Conflict Management in the Workplace

Conflict management: learn conflict resolution skills & effective listening, communication & problem solving techniques.

2 hrs. | https://lacounty.udemy.com/course/complete-guide-to-conflict-management-in-the-workplace/

5.       New Managers Five-week Success System: 25 Days > Management

You will succeed with the 25 most important management skills and 100 top manager tools, actions and behaviors.

2.5   hrs. | https://lacounty.udemy.com/course/new-managers-five-week-success-system/

6.       Be A Better Manager 2 – Data Driven Manager Training

Business Management Training – Be a better manager – learn how to use data to improve your management skills.

1.5 hrs. | https://lacounty.udemy.com/course/business-management-training-become-a-data-driven-manager/