Udemy Curriculum Web Announcement
At the County of Los Angeles, professional development isn’t restricted to physical locations – learning opportunities are available are available online and can even be accessed on tablets and mobile devices! As part of our continuing initiative to advance a County learning culture, the Department of Human Resources has curated a selection of online learning opportunities, available to all full-time County employees through a click of a button. The link below provides employees and managers with a list of courses identified to strengthen business operations across all County Departments and to help employees develop key skills such as communication, project management, team building, and productivity.
These courses and more are available through Udemy for Business, an online library of over 3,000 on-demand training courses on topics that can help employees be more effective on the job and better prepared to achieve their career goals. More information on other curated courses and Udemy support resources are available at https://employee.hr.lacounty.gov/udemy-learning.
Customer Service and Satisfaction
|1. Customer | How to Understand Customer Needs
Be guided on understanding the modern customer and how their needs have changed over time.
|2. Customer | How to Manage Customer Feedback
Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve.
|3. Service Design: Designing for Experience Over Time
Learn how to structure new service innovations that deliver value to customers and users.
|4. Brilliant Customer Service: How to Impress your Customers
Enhance your customer support and truly differentiate yourself from your competition.
|1. Manage Change Through Collaboration and Teamwork
Change management success – how collaboration can help when you lead and manage change.
|2. Building Your Team – Forming to Performing – A Quick Course
A team building guide – How to build a high performing, self-directed team.
|3. Conscious Business: Building Collaborative & Engaged Teams
Create a culture of engagement and accountability, build collaborative teams, get 4 steps to make every relationship work.
|4. Be a Better Manager 3 – Team Building Management Training
Business management training – be a better manager – become a team building manager and improve your management skills.
Oral and Written Communication
|1. Powerful Speaking
Learn how to speak so people listen – from a five time TED speaker.
|2. Conscious Listening
Transform your confidence and communication by becoming somebody that people love speaking to.
|3. Master Business Writing and Editing
Patterns and strategies to help you write and edit your emails, letters, and memos so they stand out among peers.
|4. Punctuation Mastery
A non-technical guide to using punctuation with style.
|1. Mastering Office 365 (2019)
How to take full advantage of Office 365: Your modern, collaborative business tools.
|2. Microsoft Excel – Excel from Beginner to Advanced
Excel with this A – Z Microsoft Excel course. Microsoft Excel 2010, 2013, 2016, Excel 2019 and Office 365.
|3. Microsoft PowerPoint in 1 Hour: Introduction to PowerPoint
Start using Microsoft PowerPoint with confidence. Your shortcut for career success.
|4. Master Microsoft Word Beginner to Advanced
Master the most popular word processing tool, Microsoft Word. Microsoft Word 2010, Word 2013, Word 2016, Word 2019.
|5. Microsoft Access 2016 Master Class
Quickly learn how Microsoft Access 2016 can make your life easier and more productive.
|1. Cross-Cultural Communication: How To Flex Your Style
Cross-cultural communication: using language appropriately, expressions, gestures and cues, and more.
|2. Navigate Diversity
Diversity enriches the workplace, as long as everyone is respectful. Assert yourself and leverage diversity on your team.
|3. Emotional Intelligence Training: EI in the Workplace
Learn the 3 constructs of EI and understand the overall influence emotional intelligence has on job performance.
|4. Goal Setting at Work: Plan for Success and Reach your Goals
Use SMART goals to focus your work, hold yourself accountable, measure and evaluate your progress, and make an impact.
|1. Focus and Flow State: A Comprehensive Brain Guide
A neuroscience perspective on focus, from distractions and multi-tasking over improvement strategies to the flow state.
|2. Time Management Training with Outlook
Outlook can do WAY more than you use it for. Learn tons of efficient workflow tips, tricks, and tools available.
|3. Boost Your Productivity: Adapt, Improve, Do!
Get increased productivity with a boost in willpower, habits, motivation, goal setting and the decision-making process.
|4. Productivity and Time Management for the Overwhelmed
A complete productivity and time management course designed to help you reduce your feelings of being overwhelmed and increase your results.
|1. Beginning Project Management: Project Management Level One
Project management: Growing a successful career as a project manager.
|2. The Project Management Course: Beginner to Project Manager
Gain the knowledge and develop the skills to manage a project on your own.
|3. Practical Project Management for Managers and First Time PMs
Understand how projects work, be able to control your process, establish a clear scope to avoid “scope creep”; predict problems and plan responses.
|4. Project Management: Master Project Management – PMP/PMI
Master project management using this practical certification course.
Leadership and Management
|1. Change Management: Master the Change Process
Learn how to manage sustainable change processes and how your company will react to change.
|2. Leadership: How to Influence, Inspire and Impact as a Leader
Leading others using effective leadership methods that’ll get you results! Influence, Inspire and Impact as a leader.
|3. Giving and Receiving Feedback for Management and Leadership
How to give powerful and effective feedback – A critical human resource development skill required of all managers.
|4. Complete Guide to Conflict Management in the Workplace
Conflict management: learn conflict resolution skills & effective listening, communication & problem solving techniques.
|5. New Managers Five-week Success System: 25 Days > Management
You will succeed with the 25 most important management skills and 100 top manager tools, actions and behaviors.
|6. Be A Better Manager 2 – Data Driven Manager Training
Business Management Training – Be a better manager – learn how to use data to improve your management skills.