You may obtain beneficiary information, and name or change your current beneficiary by calling the insurance company directly.
Basic Life:
Flex, Options and Choices participants may call New York Life at 800-756-0124
Optional Group Term Life:
Options and Choices participants may call New York Life at 800-756-0124.
MetLife Optional Group Variable Universal Life:
Flex and MegaFlex participants may call MetLife at 800-756-0124 or log on to the benefits enrollment system at www.mylacountybenefits.com and click the MetLife’s link.
Use a county computer, go to mylacounty.gov. choose the Employee Serl Service option, and update your address, Or notify your department personnel office,
Your department will update the \county payroll system. Once your address has been updated, the address update will be automatically reported to the health plans.
Medical and dental provider directories are available at your departmental personnel office. You can get the most up-to-date directory listings by logging on to the medical and/or dental plan’s Web site. The Web site addresses and phone numbers can be found in the back of your enrollment guide.
Once your benefits become effective for the Plan Year, federal tax laws state that you will have to wait until the next annual benefits enrollment to enroll or make changes, unless you have a change in status or qualified life event, such as birth or adoption of a child, marriage, or divorce. For more information, review the How to Submit a Request for an Election Change Due to a Change in Status or Life Event section of the Summary Plan Description on this website under the Benefit Plans link.
If I do have a change in status, such as a marriage or birth of a child, how do I make changes to my benefits?
You may request a change to your benefits during the year if the change is consistent with the qualified life event. To change your benefit elections or add or remove family members, you must do the following:
- Enroll: Within 90 days of the date of your life event, log on to the benefits enrollment system at mylacountybenefits.com and select Life Events at the top of the homepage. Next, select the applicable life event link and follow the instructions. Make sure you confirm your enrollment at the end of the process.
- Submit: Proof of dependent status documents such as a marriage certificate to add to your spouse or birth certificate to add to your child within 90 days of your life event. Write your name, employee number, and your dependent’s Social Security number on each document or certificate and submit by:
- Upload: Click the Doc Upload button in the Easily Submit Documents tile on the homepage (this is the most secure method for submitting documentation). Preferred file format is PDF under 5 MB. Please log in later to make sure your documents uploaded successfully.
- Email: Attach scanned documents to an email and send to documents@mylacountybenefits.com.
- Fax: 310-788-8775.
- Mail: County of Los Angeles Benefits Plan Administrator, P.O. Box 9005, Norfolk, VA 23501-9005.
After you submit documentation, check your mail for a notice that either confirms your enrollment was approved or requests additional documentation. Please note, your enrollment is not complete until the Benefits Plan Administrator has received and approved all necessary proof documents and processed your request.
When can I make changes to my benefits, add or remove family members if I missed the 90-day deadline?
Annual benefits enrollment is your only opportunity to make changes to your benefits if you miss the 90-day deadline. Annual benefits enrollment is during the month of October. The benefits you elect at that time will go into effect for the next Plan Year (January 1 through December 31).
Do I have to wait until Annual Enrollment to add or remove my domestic partner from my medical or dental plan?
You may add a domestic partner and your domestic partner’s children to your medical and/or dental coverage, or remove them from coverage, at any time during the year under similar rules as described in the How to Submit a Request for an Election Change Due to a Change in Status or Life Event section of the Summary Plan Description on this website under the Benefit Plans link.
Medical and dental identification cards are usually mailed to the employee within 15 working days from the effective date of coverage. If you need to use services, you may use your confirmation letter as temporary evidence of insurance coverage. If you have not received or want to replace your identification card, call the health plan directly. The phone numbers are listed below.
County Sponsored Medical Plans:
Anthem Blue Cross – 844-730-1931
Cigna – 800-842-6635
Kaiser Permanente – 800-464-4000
UnitedHealthcare – 800-367-2600
Union Sponsored Medical Plans:
ALADS Blue Cross – 800-842-6635
CAPE Blue Shield – 800-487-3092
Fire Fighters Local 1014 – 800-660-1014
County Sponsored Dental Plans:
Delta Dental – 888-335-8227
MetLife (Safeguard) – 800-880-1800
DeltaCare – 800-422-4234
If you leave County service, you may continue your medical, dental, and Health Care Spending Account, if any, under a federal law known as COBRA. When federal COBRA ends, you may be entitled to extend medical and dental coverage further under California law. COBRA information will be automatically mailed to you when you leave County service or retire. This notice explains your rights and obligations under COBRA as well as a notice explaining your rights and obligations under California law.
In most cases employees who retire decline COBRA coverage because they are offered medical and dental insurance through the Los Angeles County Employees Retirement Association (LACERA).
The life insurance you had prior to leaving County service cannot continue under COBRA.
Options and Choices employees may convert their New York Optional Group Term Life insurance to an individual policy by calling New York Life at 800-842-6635.
Flex and MegaFlex employees will be automatically billed by MetLife for their Group Variable Universal Life insurance. If you do not receive a bill or have questions, please call MetLife at 800-756-0124,
If you are having problems using services, contact the health plan directly. You can find the phone number for your health plan on your identification card.
