THE PORTAL TO YOUR FUTURE
Workforce and Employee Development
Countywide training and organizational development services to help create and maintain a skilled, motivated, and effective County workforce.
FOCUSED ON YOUR GROWTH
Los Angeles County University
Providing a variety of development and training resources including performance management and development, diversity and inclusion, leadership, and much more.
ENHANCE LEADERSHIP POTENTIAL AND PERFORMANCE
Executive Leadership Development Program
14-week program provides a multi-faceted, blended learning approach to leadership development with 360 degree feedback, group projects and individualized career development plans.
Los Angeles County is a learning organization. Our employee development programs aim to elevate understanding, awaken innovation, and build employees’ capacity for career success.
SKILL BUILDING WEBINARS
Customer Service
Target Audience: Frontline and administrative employees with significant customer service responsibilities
Duration: 2 hours (Part 1); 2 hours (Part 2)
Description: This webinar provides the tools, strategies, and perspectives needed for employees who provide customer service to both internal and external customers. Participants will learn the foundations of customer service for County employees, common forms of “customer disservice,” key elements of effective customer service, strategies for interacting with customers, and the importance of process improvement in service delivery.
Effective Discipline
Target Audience: Managers and supervisors
Duration: 2 hours (Part 1); 2 hours (Part 2)
Description: This webinar is designed to help managers and supervisors effectively navigate the employee discipline process in Los Angeles County. The webinar will explore perspectives on effective discipline, coaching and counseling, gap analysis, discipline prevention, documentation, steps of progressive discipline, and employee rights during the discipline process. Key insights, strategies, and tips will also be presented by County subject matter experts in a series of coaching videos.
Employment Law for Supervisors
Target Audience: Managers and supervisors
Duration: 2 hours
Description: The purpose of this webinar is to help managers and supervisors understand, identify, and appropriately apply basic Federal and State laws and related County policies that directly relate to their supervisory responsibilities. Topics include Equal Employment Opportunity (EEO) laws, Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA), Fair Labor Standards Act (FLSA), discrimination, harassment and retaliation, legally-protected leaves, worker’s compensation, the County Policy of Equity (CPOE), Workplace Violence, and Drug Free Workplace policies.
Coaching for Performance Improvement
Target Audience: Managers and supervisors
Duration: 4 hours
Description: The focus of this webinar is to equip managers and supervisors with strategies and skills to coach their employees for better performance. Participants will learn perspectives on effective coaching, understanding skill gaps, communication and relationship building, coaching techniques and phrases, preparation and follow-up, common barriers and mistakes, and promoting a growth mindset.
Effective Communication and Difficult Conversations
Target Audience: All County employees
Duration: 4 hours
Description: This webinar focuses on principles of effective communication in the workplace. Participants will learn how different communication techniques, approaches, and styles impact their effectiveness at work, and active listening skills will be reviewed and practiced in class. Participants will also receive training on understanding, preparing for, and effectively handling difficult conversations at work. Difficult conversations will be explored in context of different types of work relationships (e.g., between peers, with a supervisor, with an employee) and common problems and resolutions will be discussed.
Performance Evaluation
Target Audience: Managers, supervisors, and human resources staff
Duration: 4 hours
Description: This webinar is designed to help participants understand the purpose and overall process for performance evaluations at the County. Essential information is presented on work standards, goals, and expectations, coaching and counseling, effective documentation, performance evaluation ratings and narratives, and discussion with employees.
Selection Interviewing
Target Audience: Managers, supervisors, and human resources analysts/staff
Duration: 4 hours
Description: This webinar is designed to train hiring managers to design and conduct effective selection interviews, and to select high-quality candidates using job-related and non-discriminatory criteria. Participants will learn about the Merit System and the purpose of the interview in the selection process, general procedures for setting up interviews after an eligibility list is established, designing effective interview questions, and recommendations for conducting selection interviews. Participants will also learn to appropriately evaluate candidates based on merit-based factors, avoid illegal questions and considerations, make a final selection decision, and extend a conditional job offer.
Supervisor Essentials
Target Audience: Managers, supervisors, and employees interested in supervisory positions.
Duration: 6 Hours (3 Parts)
Description: This webinar is designed to provide supervisors with an orientation to the essential knowledge, skills, and abilities needed for performance in supervisory positions at the County. Participants will be provided with a foundation in topics including supervisory roles and responsibilities, relationship building, performance management, the Merit System, key laws and County policies, decision making, delegation, time management, and stress management.
Team Building
Target Audience: All County Employees
Duration: 4 hours
Description: This webinar is designed to help participants effectively build and participate in teams in their workplace to accomplish shared goals. Participants will assess their own team work skills, explore leadership roles in team building, understand the common stages of team building, consider and adapt to the diversity of team members, explore team decision making styles, and discuss common barriers to team performance and accountability.
EEO/DIVERSITY WEBINARS
Anti-Hate Bystander Intervention Training
Target Audience: All County employees
Duration: 90 mins
Description: This interactive training will explore intervention methodologies like, Hollaback’s 5D’s of bystander intervention: Distract, Delegate, Document, Delay, and Direct― all with an emphasis on prioritizing individual safety. The training will also cover the types of disrespect folks are facing right now― from microaggressions to violence― using a tool called the “spectrum of disrespect.” Participants will learn what to look for and the positive impact that bystander intervention has on individuals and communities. Time will be provided to practice these methods so that participants feel confident intervening the next time hate incidents occur online or in person.
Diversity: Skills for the 21st Century Workforce
Target Audience: Supervisors, potential supervisors, advocacy staff, and Equal Employment Opportunity Coordinators, line staff
Duration: 4 hours
Description: This webinar is designed to broaden and deepen participants’ understanding of diversity and diversity-related issues in the workplace. Participants will gain critical thinking skills and learn to work more collaboratively, respectfully, and inclusively with diverse groups to maximize individual and team strengths, and to increase cultural competence.
Employment Discrimination Prevention Training
Target Audience: Managers and Supervisors
Duration: 4 hours (2 Parts)
Description: This course is designed to assist managers and supervisors in identifying their roles and responsibilities under Civil Rights laws and related County policies. This course focuses on reviewing concepts such as disparate treatment, adverse impact, discrimination, harassment, and implicit bias. Managers and supervisors will discuss and review best practices in the identification, prevention, and reporting of potential violations.
Equal Employment Opportunity (EEO) Training for Commissioners
Target Audience: Newly appointed, permanent LA County Commissioners
Duration: 4.5 hours
Description: This webinar informs Commissioners of their rights, roles, and responsibilities under Federal & State anti – harassment and nondiscrimination laws, and the County Policy of Equity. Commissioners will also build cultural competence, learn how to mitigate implicit bias, and deepen their understanding of diversity and diversity-related issues. This course includes key terminology, quizzes, case studies, and additional resources to engage learners and reinforce these important concepts.
Transgender Awareness (Non-Supervisory)
Target Audience: Line Staff
Duration: 2 hours
Description: This webinar is designed to assist staff in understanding Federal and State laws, and County policies that protect transgender employees from discrimination, harassment, and inappropriate conduct. Employees will get an overview of terminology and etiquette, a brief review of the concept of implicit bias, and best practices for an inclusive work environment for all employees.
Transgender Awareness for Managers and Supervisors
Target Audience: Managers and supervisors
Duration: 4 hours (2 Parts)
Description: This webinar is designed to assist managers and supervisors in understanding their role and responsibilities under Federal and State laws, and County policies that protect transgender employees from discrimination, harassment and inappropriate conduct. Managers and supervisors will get an overview of terminology and etiquette, a brief review of the concept of implicit bias, and best practices for creating an inclusive work environment for all employees.
SKILL BUILDING WORKSHOPS
Customer Service
Target Audience: Frontline and administrative employees with significant customer service responsibilities
Duration: 6 Hours
Description: This course provides the tools, strategies, perspectives, and practice needed for employees who provide customer service to both internal and external customers. Participants will learn the foundations of customer service for County employees, common forms of “customer disservice,” key elements of effective customer service, strategies for interacting with customers, and the importance of process improvement in service delivery.
Coaching for Performance Improvement
Target Audience: Managers and supervisors
Duration: 6 Hours
Description: The focus of this course is to equip managers and supervisors with strategies and skills to coach their employees for better performance. Participants will learn perspectives on effective coaching, understanding skill gaps, communication and relationship building, coaching techniques and phrases, preparation and follow-up, common barriers and mistakes, and promoting a growth mindset.
Effective Communication and Difficult Conversations
Target Audience: All County employees
Duration: 6 Hours
Description: This course focuses on principles of effective communication in the workplace. Participants will learn how different communication techniques, approaches, and styles impact their effectiveness at work, and active listening skills will be reviewed and practiced in class. Participants will also receive training on understanding, preparing for, and effectively handling difficult conversations at work. Difficult conversations will be explored in context of different types of work relationships (e.g., between peers, with a supervisor, with an employee) and common problems and resolutions will be discussed.
Effective Discipline
Target Audience: Managers and supervisors
Duration: 6 Hours
Description: This course is designed to help managers and supervisors effectively navigate the employee discipline process in Los Angeles County. The course will explore perspectives on effective discipline, coaching and counseling, gap analysis, discipline prevention, documentation, steps of progressive discipline, and employee rights during the discipline process. Key insights, strategies, and tips will also be presented by County subject matter experts in a series of coaching videos.
Employment Law for Supervisors
Target Audience: Managers and supervisors
Duration: 4 Hours
Description: The purpose of this course is to help managers and supervisors understand, identify, and appropriately apply basic Federal and State laws and related County policies that directly relate to their supervisory responsibilities. Topics include Equal Employment Opportunity (EEO) laws, Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA), discrimination, harassment and retaliation, legally-protected leaves, worker’s compensation, the County Policy of Equity (CPOE), Workplace Violence, and Drug Free Workplace policies.
Performance Evaluation
Target Audience: Managers, supervisors, and human resources staff
Duration: 6 Hours
Description: This course is designed to help participants understand the purpose and overall process for performance evaluations at the County. Essential information is presented on work standards, goals, and expectations, coaching and counseling, effective documentation, performance evaluation ratings and narratives, and discussion with employees.
Selection Interviewing
Target Audience: Managers, supervisors, and human resources analysts/staff
Duration: 6 Hours
Description: This course is designed to train hiring managers to design and conduct effective selection interviews, and to select high-quality candidates using job-related and non-discriminatory criteria. Participants will learn about the Merit System and the purpose of the interview in the selection process, general procedures for setting up interviews after an eligibility list is established, designing effective interview questions, and recommendations for conducting selection interviews. Participants will also learn to appropriately evaluate candidates based on merit-based factors, avoid illegal questions and considerations, make a final selection decision, and extend a conditional job offer.
Supervisor Essentials (2-Day)
Target Audience: Managers, supervisors, and employees interested in supervisory positions
Duration: 16 Hours (2 Days @ 8 Hours/Day)
Description: This 2-day workshop is designed to develop and enhance the essential knowledge, skills, and abilities needed for performance in supervisory positions at the County. Participants will be provided with a foundation in topics including supervisory roles and responsibilities, the County’s mission and values, time management, delegation, coaching and counseling, documentation, Merit System principles, County policies, and key laws related to the workplace.
Team Building
Target Audience: All County employees
Duration: 8 Hours
Description: This course is designed to help participants effectively build and participate in teams in their workplace to accomplish shared goals. Participants will assess their own team work skills, explore leadership roles in team building, understand the common stages of team building, consider and adapt to the diversity of team members, explore team decision making styles, and discuss common barriers to team performance and accountability.
EEO/DIVERSITY WORKSHOPS
County Policy of Equity for Employees
Target Audience: All non-supervisory County employees (mandatory)
Duration: 3 Hours
Description: This course is designed to help employees understand their rights to be free from discrimination, unlawful harassment, retaliation, and other inappropriate conduct in the County workplace. The course reviews the County Policy of Equity (CPOE) in its entirety, and includes discussions regarding protected characteristics, conduct prohibited under the Policy, the scope of coverage of the Policy, and how to report potential violations.
County Policy of Equity for Managers and Supervisors
Target Audience: All managers and supervisors (mandatory)
Duration: 3 Hours
Description: This course is designed to help supervisors and managers understand the rights of employees to be free from discrimination, unlawful harassment, retaliation, and other inappropriate conduct in the County workplace. The course reviews the County Policy of Equity (CPOE) in its entirety, and includes discussions regarding prohibited conduct, the scope of coverage of the Policy, and the reporting process. Through various case studies and discussions, managers and supervisors will learn about their role and responsibilities in the administration of the CPOE including mandatory reporting of potential violations.
Diversity: Skills for the 21st Century Workforce
Target Audience: Potential supervisors, advocacy staff, and Equal Employment Opportunity Coordinators
Duration: 4 Hours
Description: This course is designed to broaden and deepen participants’ understanding of diversity and diversity-related issues in the workplace. Through group discussion and facilitated activities, participants will gain critical thinking skills and learn to work more collaboratively, respectfully, and inclusively with diverse groups to maximize individual and team strengths, and to increase cultural competence.
Employment Discrimination Prevention Training
Target Audience: Managers and supervisors (mandatory)
Duration: 4 Hours
Description: This course is designed to assist managers and supervisors in identifying their roles and responsibilities under Civil Rights laws and related County policies. This course focuses on reviewing concepts such as disparate treatment, adverse impact, discrimination, harassment, and implicit bias. Managers and supervisors will discuss and review best practices in the identification, prevention, and reporting of potential violations.
Sexual Harassment Prevention Training for Line Staff Employees
Target Audience: All non-supervisory County employees (mandatory)
Duration: 3 Hours
Description: This course focuses on how to identify, prevent, and stop inappropriate conduct of a sexual nature, conduct prohibited under various State and Federal laws, and County policies. The course will review employer and individual liability, as well as definitions of relevant terms and the County’s complaint process. Through various case studies and discussions, employees will discover what is, and what is not considered sexual harassment under the policy, and employees will learn about the importance of maintaining professionalism and dignity in the workplace. Employees are also required to review and acknowledge their understanding of the sexual harassment prevention program after completion of this course.
Sexual Harassment Prevention Training for Managers and Supervisors
Target Audience: All managers and supervisors (mandatory)
Duration: 3 Hours
Description: This course focuses on how to identify, prevent, and stop inappropriate conduct of a sexual nature, conduct prohibited under various State and Federal laws, and County policies. The course will review employer and individual liability, definitions of relevant terms, the role and responsibilities of managers and supervisors in the administration of the sexual harassment prevention program, and requirements to report potential issues of sexual harassment in the workplace. Through various case studies and discussions, managers and supervisors will discover what is, and what is not considered sexual harassment under the policy, and learn about managing the workplace to stop and prevent issues of sexual harassment. Managers and supervisors are also required to review and acknowledge their understanding of the sexual harassment prevention program after completion of this course.
Transgender Awareness (for Managers and Supervisors)
Target Audience: Managers and supervisors
Duration: 4 Hours
Description: This course is designed to assist managers and supervisors in understanding their role and responsibilities under Federal and State laws, and County policies that protect transgender employees from discrimination, harassment and inappropriate conduct. Managers and supervisors will get an overview of terminology and etiquette, a brief review of the concept of implicit bias, and best practices for creating an inclusive work environment for all employees.
Transgender Awareness (Non-Supervisory)
Target Audience: Non-supervisory employees
Duration: 2 Hours
Description: This course is designed to assist staff in understanding Federal and State laws, and County policies that protect transgender employees from discrimination, harassment, and inappropriate conduct. Employees will get an overview of terminology and etiquette, a brief review of the concept of implicit bias, and best practices for an inclusive work environment for all employees.
Target Audience: All non-supervisory employees (mandatory)
Duration: 30 minutes
Description: This online course is designed to help employees understand their rights to be free from discrimination, unlawful harassment, retaliation, and other inappropriate conduct. The course covers key components of the County Policy of Equity, including employees’ rights and responsibilities, conduct prohibited by the policy, and the process for reporting violations.
Target Audience: All managers and supervisors (mandatory)
Duration: 35 minutes
Description: This online course is designed to help managers and supervisors understand employees’ rights to be free from discrimination, unlawful harassment, retaliation, and other inappropriate conduct. The course covers key components of the County Policy of Equity, including employees’ rights and responsibilities, conduct prohibited by the policy, manager/supervisor responsibilities, and the process for reporting violations.
Target Audience: All County Teleworkers (mandatory)
Duration: 30 minutes
Description: The course is required for all County employees who wish to participate in the County’s telework program and must be completed before starting a telework arrangement. Course topics include an overview of telework at the County, procedures for becoming a teleworker, and responsibilities as a teleworker.
Target Audience: All supervisors of County Teleworkers (mandatory)
Duration: 30 minutes
Description: This course is required for all County employees who will be supervising teleworkers and must be completed before the start of a telework arrangement. Topics include an overview of telework at the County, assessment of a telework assignment, responsibilities as a Telemanager, and the administration of a teleworking arrangement.
Target Audience: All County Employees
Duration: 70 minutes
Description: This training presents interviews with subject matter experts from multiple agencies across the County to help employees understand the various forms of domestic violence, who is impacted, how it can affect the workplace, how to support a potential survivor, and how to get help through a wide range of local services and resources.
This training is also designed to assist managers and supervisors with their responsibilities under PPG 622, Los Angeles County Employee Domestic Violence Assistance Program, which include providing a supportive environment, advising employees of available resources, and reporting potential safety threats to the workplace.
Target Audience: All managers and supervisors (mandatory)
Duration: 45 minutes
Description: This course provides the essential concepts, definitions, and requirements that County managers and supervisors need to know to ensure compliance with the Fair Labor Standards Act (FLSA). Topics covered include key definitions and concepts, which County employees are covered under FLSA, what is considered work time, which specific types of activities are compensable, what managers and supervisors must do to ensure FLSA compliance, and the authorities, policies, and resources that should be consulted for questions about FLSA compliance at the County.
This course also provides FLSA guidance on a wide range of County work scenarios and commonly-asked questions about time keeping, authorizing work, travel, training, and remote work. Learners will also complete applied scenarios to demonstrate their knowledge and ability to apply FLSA requirements in various contexts.
Target Audience: All County employees (mandatory)
Duration: 75 minutes
Description: This course introduces the fundamental concepts of implicit bias and cultural competency. It also provides practical techniques that each learner can use to develop an individualized development plan to mitigate implicit biases and improve their cultural competence.
The course is presented in two modules. Module 1 includes an introduction to both subjects, an overview of relevant terms, and a segment on implicit bias. Module 2 covers cultural competency, the County Policy of Equity, and introduces resources and an Individualized Development Plan to help learners mitigate implicit biases and improve cultural competence.
The course content is delivered by two narrators and learning is reinforced through the use of videos and multiple-choice quizzes. To enhance applicability, workplace scenarios are interwoven throughout the course.
Target Audience: All managers and supervisors (mandatory)
Duration: 15 minutes
Description: This course guides managers and supervisors through the steps they must follow when there is reasonable suspicion that an employee is impaired by the use of drugs or alcohol while on the job. Under the County’s Drug Free Workplace program (Board Policy 9.050), using, possessing, selling, or being under the influence of illegal drugs, or being impaired by alcohol, marijuana, or prescription drugs is prohibited at the workplace. Managers and supervisors are responsible for helping to preserve a safe, healthy, drug-free workplace and are required to follow the Reasonable Suspicion procedure for drug and alcohol testing any time any time signs of employee impairment are observed.
Target Audience: All managers and supervisors (mandatory)
Duration: 2 hours
Description: This online course emphasizes the County of Los Angeles’ commitment to creating and maintaining a workplace free from discrimination, harassment and retaliation. This course covers federal and state anti-harassment and nondiscrimination laws and a review/acknowledgment of the County’s Policy of Equity. The course is designed to provide knowledge and tools to equip managers with recognizing and avoiding illegal behavior, understanding gender and sexual orientation at work, and recognizing abusive conduct and its negative effects. The course also dives into manager responsibilities, including how to effectively report incidents of misconduct, avoiding retaliation, and how micro-aggressions can occur in the workplace. This course is compliant with California’s most recent legal training requirements under Government code 12950.1 (Amended by Stats.2020, Ch.227, Sec. 1.) Managers will also receive Employment Discrimination Prevention Training (EDPT) credit after completing this course.
Target Audience: All non-supervisory employees (mandatory)
Duration: 1 hour
Description: This online course emphasizes the County of Los Angeles’ commitment to creating and maintaining a workplace free from discrimination, harassment and retaliation. This course covers federal and state anti-harassment and nondiscrimination laws and a review and acknowledgment of the County’s Policy of Equity. The course is designed to provide knowledge and tools to equip the learner with recognizing and avoiding illegal behavior, understanding gender and sexual orientation at work, recognizing abusive conduct and its negative effects, identifying how to be an active bystander, and outlining how to best respond to harassing and/or hostile behavior and other forms of misconduct. This course uses terminology, quizzes, case studies, and additional resources to engage and reinforce the learners understanding of these important concepts. This course is compliant with California’s most recent legal training requirements under Government code 12950.1 (Amended by Stats.2020, Ch.227, Sec. 1.)
Target Audience: All County employees
Duration: 1 Hour
Description: This course builds awareness of transgender rights and best practices through a review of key concepts and terminology, challenges facing the LGBTQ+ community, and how employees can help move the conversation forward to build a more accepting work environment. This training is available to managers, supervisors, and line staff who are committed to creating an equitable and inclusive workplace for both employees and constituents.
Target Audience: All County employees (mandatory)
Duration: 90 minutes
Description: This course provides training on the essential concepts, strategies, and County procedures for the prevention of workplace violence, as well as response and recovery after an incident occurs. Topics covered include key definitions and concepts, types of workplace violence, risk factors, warning signs and stages of violence, prevention strategies, intervention and reporting, response and recovery, and supporting resources.
Target Audience: All managers and supervisors (mandatory)
Duration: 75 minutes
Description: The Workplace Violence Prevention (WVP) Leadership Training presents 5 real-world scenarios with panel discussions featuring County subject matter experts. Through these scenarios and panel discussions, supervisors and managers will learn to recognize common antecedents to incidents of workplace violence, specific preventative actions they should take, and intervention strategies for addressing concerning behaviors before they escalate. Links to essential workplace violence prevention resources are also provided.
Prerequisite: Countywide Workplace Violence Prevention Training
Target Audience: All County employees (mandatory)
Duration: 5 minutes
Description: All County employees who are U.S. citizens are designated as Disaster Service Workers (DSWs) under California State law and County policy. In times of critical need, the County may mobilize its workforce to provide emergency services for LA County residents. This training video introduces employees to their role and obligation to serve in a DSW assignment when they are deployed by the County to perform disaster service duties
Udemy Learning
Los Angeles County University (LACU) is proud to offer County employees access to Udemy for Business, an online library of over 8,000 on-demand training courses on topics that can help employees be more effective on the job and better prepared to achieve their career goals.
To support your use of Udemy learning, DHR has also curated several course recommendations based on key development areas for County employees. These courses focus on Work Behaviors assessed in County performance evaluations, as well as leadership competencies for MAPP managers. Course recommendations include the following areas:
- Applying Job Related Knowledge and Skills
- Oral Communication
- Written Communication
- Customer Service and Satisfaction
- Self-Management
- Peer, Team, and Organizational Performance
- Work Effort
- MAPP Managers Skills
Click below to go to our Udemy Learning page for more information and to access Udemy today!
Executive Leadership Development Program (ELDP)
The Executive Leadership Development Program (ELDP) is the highest-level program in the Los Angeles County University’s Leadership Development Institute series. It is designed to enhance the leadership competencies of mid- to senior-level managers who aspire to executive leadership positions. This innovative competency-based program is offered by the Department of Human Resources with support from the Chief Executive Office, the Quality and Productivity Commission, and County executives.
The ELDP consists of 47 training hours delivered through a blend of classroom training, e-learning, and applied assignments over a 14-week period. The program is comprised of web-based activities and assignments, two 30-minute individualized coaching sessions, and a capstone group project and presentation that addresses current County needs. Each student also participates in a 360-degree assessment of their leadership competencies and develops an individualized development plan to enhance their competencies in specific areas. The program is designed to develop key leadership competencies in 10 areas that include: (1) Effective Communication; (2) Building, Managing and Leading Teams; (3) Establishing and Implementing a Shared Vision; (4) Change Leadership – Managing and Enabling Process Change; (5) Building Consensus and Commitment; (6) Influencing and Negotiation; (7) Partnering; (8) Political Acumen; (9) Outcome-based Decision-making; and (10) Managing Projects.
Management Development Program (MDP)
The Management Development Program (MDP) is the second tier program in the Los Angeles County University’s Leadership Development Institute series. It is an innovative and collaborative program designed to enhance the leadership and management competencies of first level managers and high level supervisors, encourage and support their ongoing development, and help prepare them for higher level positions. The Department of Human Resources has partnered with executives and subject matter experts across the County to develop and deliver this program. The collaboration has resulted in a program designed to enhance management competencies and County literacy, broaden personal networks, and encourage and support ongoing learning and career development.
The MDP is a 12-week program that consists of 50 training hours delivered through a blend of classroom training, e-learning, and applied assignments over a 12-week period. The program is comprised of eight modules: Managerial Roles in Public Service; Staffing Your Organization; Encouraging Employee Engagement and Success; Strategic Management; Board Protocols and Operations; County Contracting, Purchasing, and Budget Processes; A Learning Mindset for your Career Path; Coaching and Developing Employees. Each student also participates in a 360-degree assessment of their leadership and managerial competencies and develops an individualized development plan to enhance their competence in specific areas. Participants meet individually with a coach to review their 360-degree assessment before developing their plans. Individual resume consultation is also made available to participants.
New Supervisor Development Program (NSDP)
The New Supervisor Development Program (NSDP) is an instructor-led, five-week program (one class day per week) designed for County employees who have recently transitioned to a supervisory role. The program covers a range of crucial topics and provides participants with key insights, evidence-based practices, and applied tools needed to succeed as a new supervisor. Participants also receive County-focused orientation, training, and resources to help them successfully navigate a County leadership role.
Five major focus areas are covered in the NSDP curricula: Transitioning to Supervisor; Getting Results through Others; Communication and Performance Management; Key Laws, Policies, and Procedures; and Tools for Success as a Supervisor.
The program includes a blend of classroom training, applied exercises, games and role play simulations, supplemental readings, and coaching videos with insights from experienced County supervisors. NSDP participants also complete an Individual Development Plan facilitated through a peer mentor. Additionally, participants are given access to thousands of online courses through LinkedIn Learning, and curated course recommendations are provided to reinforce NSDP content and support their Individual Development Plan goals.
Emerging Leader Program (ELP)
Far too often, individual contributors choose to become supervisors without knowing what the supervisor role truly involves. The Emerging Leader Program (ELP) aims to provide non-supervisory employees with the insight to determine whether the supervisor role is truly right for them. Through 36-hours of coursework, the ELP enables a realistic understanding of the supervisor role – including its challenges, drivers for success, frustrations, and opportunities – as it empowers employees with the self-awareness to project how the supervisor role relates to their individual strengths and work style preferences. This career planning program will be offered entirely online over the course of an 8-week period.
LACHRC Workshops
The Los Angeles County Human Resources Consortium (LACHRC) provides 10 annual training workshops delivered in partnership with the Liebert Cassidy Whitmore (LCW) public management employment firm. The workshops are designed to build the competencies of County managers, supervisors, and HR professionals in legal issues and trends related to public sector HR.
In addition to presentations by LCW attorneys, County subject matter experts discuss relevant policies and procedures to clarify the application of legal concepts in the County workplace. LACHRC workshops also qualify for Minimum Continuing Legal Education (MCLE) credit.
JLMC Training
The Joint Labor-Management Million Dollar Training Committee (JLMC) is a collaborative effort between SEIU Local 721 and the County of Los Angeles. The Committee was established through contract negotiations in 1999 with the purpose of allocating $1 million annually to fund training to mitigate workforce reductions and displacement of permanent SEIU Local 721 represented employees. By 2003, the funds available for training increased to $1.5 million annually.
The Committee is comprised of SEIU Local 721 stewards and County management working collectively to achieve workforce excellence. Since its inception, the Committee has collaborated to fund many comprehensive and innovative programs designed to develop and enhance the job skills and career prospects of Local 721 members.
The JLMC encourages collaboration between union stewards and departmental management to develop skills and academic-based career development programs for SEIU Local 721 represented employees, and it has funded a wide range of training programs, including:
- Basic business computer applications (Word, Excel, PowerPoint, etc.)
- Information technology (programming, networking, etc.)
- Business writing and mathematics
- Test preparation
- Degree programs
Management Fellow Program
The Management Fellow Program is a two-year fellowship that recruits talented individuals with graduate degrees for careers with the County of Los Angeles. Management Fellows are selected by County departments for identified positions based on their unique qualifications. Fellows are expected to perform journey-level analysis and evaluation work related to the efficiency and effectiveness of program operations, management, or administrative support functions. They perform a wide variety of complex and challenging assignments creatively resolving problems and developing solutions. Management Fellows also participate in the County’s Management Appraisal and Performance Plan (MAPP).
Administrative Intern Program
The Administrative Intern Program is a two-year structured internship to recruit and introduce talented college graduates to County government and prepare them for careers with the County of Los Angeles. First year interns serve two six-month rotations in the Department of Human Resources and the Chief Executive Office performing core administrative functions such as examinations, training and development, benefit administration, advocacy, information technology, budget, classification, compensation, and policy. Second-year interns are assigned to an administrative position in a County line department. Throughout the program, interns participate in classroom training, learn from an assigned mentor, build their personal and professional networks, and receive individual career guidance and support.
MICROSOFT OFFICE TRAININGS (UDEMY)
Word
Excel
PowerPoint
MICROSOFT TRAINING RESOURCES
Our succession planning program for senior managers and executives is intricately tied to development. The program emphasizes providing opportunity for development to the top 1,100 management-level employees who seek advancement. The program emphasizes experience-based learning through a wide-array of challenging work and stretch assignments. In addition to the Succession Planning Program, we lead the Workforce Planning Program that focuses on supporting departments with recruitment, development, engagement, and retention strategies for key non-MAPP employees. We have developed several tools and resources as part of our Workforce Planning Program which can be used by line HR managers, individual supervisors/managers, and employees. Selected documents related to these Programs are provided below:
For more information about the Succession Planning Program, please visit our SharePoint site: https://lacounty.sharepoint.com/sites/SuccessionPlanningProgram/
The site is accessible to MAPP managers only.
The best leaders, managers, and employees make the most of their strengths and work to improve upon their shortcomings. To do this, they must first have a clear and realistic understanding of what their strengths and shortcomings are. A 360° Feedback Assessment (360) enables employees to gain this understanding by receiving development feedback from their supervisors, colleagues, direct reports, and customers. The following Guides provide important information about the Countywide 360 and its implementation process. Selected documents related to this Program are provided below:
We have developed several resources to help employees set career goals and explore career opportunities at the County. These resources are provided below:
- Job Search Guide
- Resume Guide
- Career Planning Guide (coming soon)
We have developed several resources to help our employees spread the word that the County is one of the best employers around. Whether you are an HR employee with recruiting responsibility or an employee who has a story to share, prospective employees want to hear from you! The resources provided below provide information to help you get started.
We have developed several resources to help managers and supervisors engage and retain their valued employees. These resources are provided below: