County executives, managers and supervisors are assisted in clarifying their roles, rights, and responsibilities under Civil Rights workplace laws. Primary legal concepts such as disparate treatment, adverse impact, and reasonable accommodation are reviewed and discussed, along with specific types of discrimination and strategies for prevention

Designed to provide central and Line department examination analysts with the basic knowledge and skills to develop and implement County Civil Service examinations.

Intended for all County managers and supervisors who are responsible for overseeing the work of County employees, procedures, and processes.

Designed to aid in developing or refreshing basic math skills.

Targeted for Program Managers and line staff responsible for contract development, solicitation, negotiations, administration, monitoring, or compliance.

Five modules designed to help qualified employees develop key skills and competencies for successful performance in higher-level staff positions.

Designed to aid in developing or refreshing writing skills.

This class communicates and demonstrates the knowledge necessary for managers and supervisors to identify and respond to an employee’s need for reasonable accommodation due to a temporary or long-term disability.  It provides an overview of state and federal disability laws, legal compliance requirements, the disability accommodation process, and recommendations for effective communication with employees and designated County personnel who are responsible for initiating the Interactive Process.

Participants will learn how to coach and counsel for improvement in work performance and workplace conduct by helping employees achieve greater competence and overcome barriers to improving performance.

Learn the role and expectations for a staff person and practical tools for a staff project.

This course is designed to help employees understand their rights and responsibilities related to working in an environment free from discrimination, unlawful harassment, retaliation, and other inappropriate conduct.

In this highly interactive workshop employees expand their understanding of cultural, generational and personal differences.  They further develop critical thinking skills in relation to understanding and interacting with differences in the workplace.  Course content emphasizes introspection about one’s own identity and how that identity facilitates and/or hinders workplace interactions. Through group discussions and facilitated activities, participants cultivate various tools to help them positively utilize similarities and differences among and between diverse groups, and individuals in the workplace.

Explores how different communication techniques and communication styles impact supervisory effectiveness.

Designed to give participants essential information regarding the discipline process in Los Angeles County.

County executives, managers and supervisors are assisted in clarifying their roles, rights, and responsibilities under Civil Rights workplace laws.  Primary legal concepts such as disparate treatment, adverse impact, and reasonable accommodation are reviewed and discussed, along with specific types of discrimination and strategies for prevention.

An introduction to Federal & State laws, & County policies that impact how supervisors manage their teams.

Exploration of the challenges of the multigenerational workplace: differing work ethics and values, work-life balance expectations, communication styles, relationships to authority, and approaches to teamwork.

This class is designed to help participants create more effective teams in their workplace and encourage the exchange of information and ideas throughout the organization.  Participants learn how to effectively create, communicate, and sustain their vision with peers and staff.  The course offers techniques for coordinating employees’ roles in making a vision a reality.

This workshop focuses on various ways domestic violence may impact an employee and the workplace.  Participants learn about reasons why someone might choose to stay in an abusive situation; considerations, difficulties and threats associated with leaving abusive relationships; employment laws relevant to domestic abuse and/or stalking; the County’s domestic violence assistance program and workplace violence threat management policy; and the County’s procedures for assisting employees who are victims of domestic abuse.

Designed to give participants essential information regarding he performance evaluation process in Los Angeles County.

A general overview of the process improvement processes, including review and analysis of control charts, histograms, Pareto charts, and scatter diagrams.

This workshop is designed to give participants essential information and tools concerning strategic planning, process improvement, predictive analytics, and managing with dashboards.  Certification requires the completion of a final departmental or cross-department project.  It is strongly recommended that participants have a basic understanding of statistical concepts such as mean, median, standard deviation, and probability.

Designed for “Agents” of the County to provide basic information and insight into 2 topics that are cornerstones to ensuring safe and respectful work relationships.  A review of dimensions of diversity, taking stock of their diversity competencies & Sexual Harassment Prevention.

Staff will lead participants to understand appropriate skills that interviews measure, teach the advantages and disadvantages, and cover the relationship between job analysis and interviews, and legal issues that they must know.

This comprehensive class provides participants with general knowledge regarding what constitutes sexual harassment under federal and state laws, and County policy.    Participants are provided information on their responsibility to prevent sexual harassment or any inappropriate conduct that could potentially lead to sexual harassment in the workplace.  In management-focused SHPT classes instruction also includes: legal requirements and practical techniques to act immediately and appropriately to stop or prevent inappropriate conduct of a sexual nature; compliance with AB 2053 to monitor for and prevent abusive conduct in the workplace.

The course provides fundamental training on leadership development.  It includes important aspects of key laws that affect supervision, civil Service Rule compliance, strategic planning, staff accountability, process improvement, and time management.  It also incorporates aspects of customer service and effective communication coupled with change and conflict management.

While this workshop includes some components from the “Diversity: Skills for the 21st Century Workforce” it distinguishes itself by providing opportunity for participants to earnestly explore biases that impact  equity and inclusion in the workplace–from an intuitional and personal standpoint. Biases are a natural part of the human experience.  Participants explore how intuitional and personal biases may manifest in workplace, concepts related to inclusion and exclusion, stereotyping, discrimination, as well as conscious and unconscious biases.  Tools for becoming conscious, and counteracting negative effects, of unconscious biases are introduced in the workshop.

This innovative competency-based 14-week program is offered by the Department of Human Resources in conjunction with the University of Southern California’s Sol Price School of Public Policy.  This program is designed to enhance current and future leadership performance of mid- to senior-level County managers and increase collaboration in the achievement of the County’s Strategic Plan. It provides a multi-faceted, blended learning approach to leadership development that includes customized training and modules dedicated to coaching, mentoring, 360 degree feedback, and group projects that address current human and infrastructure development needs of the County, as well as individualized career development plans.

This workshop provides an opportunity for participants to discuss behaviors and attitudes that increase respect and support high morale in the workplace.  Participants learn about different communication styles and preferences, workplace etiquette, and the importance of having clear boundaries that create good working relationships. Personal competencies for effective workplace relationships are explored. Skill-building exercises are used to help participants communicate more effectively and respectfully.